Experienced Customer Experience Banker – Part-Time 30-35 Hours with Benefits (Kentwood, MI)

Are you passionate about delivering exceptional customer experiences and building long-lasting relationships? Do you thrive in a dynamic and inclusive team environment where your ideas and opinions matter? If so, we invite you to join arenaflex as a Customer Experience Banker, where you'll have the opportunity to make a meaningful impact on our customers' financial lives.

About arenaflex

At arenaflex, we're committed to reinventing banking with game-changing innovations that make a real difference in people's lives. Our team is driven by a shared passion for helping others and a commitment to creating a culture that fosters lifelong bonds. We believe that amazing things happen when we look out for each other, and we're looking for like-minded individuals to join our team.

Job Summary

As a Customer Experience Banker at arenaflex, you'll be a Financial Concierge for our walk-in customers, responsible for retaining and growing consumer and business customer relationships by proactively identifying financial goals and needs, recommending appropriate deposit and other banking products and services. You'll provide exceptional customer service, process customer transactions accurately and efficiently, and balance daily while maintaining a deep understanding of consumer deposit products.

Key Responsibilities

* Provide excellent customer service and effectively resolve customer issues

• Be proficient in understanding and educating customers on consumer deposit products
• Proactively identify opportunities to grow customer relationships through a disciplined sales process, new customer follow-up program, outbound calling, and sourcing referrals from customers and partners
• Educate and refer customers to other areas of the bank to deepen relationships and build a strong partnership
• Adhere to all operational, security, risk, and regulatory policies and procedures
• Demonstrate acumen in sales, customer service, relationship management, banking, communication, and presentation
• Perform other duties as assigned

Essential Qualifications

* High School Diploma or GED and minimum of 1 year customer service or military service in an administration, contracting, civil affairs, or similar role or a Bachelor's Degree

• 1 year or more in customer service in banking, financial services, or goal-driven retail sales
• Cash handling skills
• Comfort with technology such as mobile services and online banking services

Preferred Qualifications

* 2 years or more in customer service in banking, financial services, or goal-driven retail sales

• Experience with sales and relationship management
• Strong communication and presentation skills
• Ability to work in a fast-paced environment and adapt to changing priorities

Skills and Competencies

* Excellent customer service and communication skills

• Strong sales and relationship management skills
• Ability to work in a team environment and collaborate with colleagues
• Proficiency in Microsoft Office and other banking software
• Strong analytical and problem-solving skills
• Ability to work in a dynamic and fast-paced environment

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their careers. We offer a range of training and development programs, including:

• On-the-job training and mentorship
• Ongoing education and training programs
• Opportunities for advancement and career growth
• A collaborative and supportive work environment

Work Environment and Company Culture

Our branch banking roles offer a welcoming and inclusive team environment where you'll be empowered every day to help our customers achieve their financial goals. Our colleagues are passionate about delivering exceptional customer experiences and building long-lasting relationships. We're committed to creating a culture that fosters lifelong bonds and makes a real difference in people's lives.

Compensation, Perks, and Benefits

As a part-time Customer Experience Banker at arenaflex, you'll enjoy a competitive salary, benefits package, and perks, including:

• Competitive hourly rate
• Comprehensive benefits package, including medical, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off and holidays
• Opportunities for advancement and career growth

How to Apply

If you're passionate about delivering exceptional customer experiences and building long-lasting relationships, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!

Equal Employment Opportunity

arenaflex is an equal opportunity and affirmative action employer and is committed to providing equal employment opportunities for all regardless of race, color, religion, sex, national origin, age, disability, sexual orientation, veteran status, gender identity, and expression, genetic information, or any other basis protected by local, state, or federal law.

Tobacco-Free Hiring Practice

arenaflex does not accept solicitation from Third Party Recruiters for any position. Apply for this job