Experienced Customer Experience Banker (Float) - Robbinsdale, MN

At arenaflex, we're committed to providing exceptional customer experiences that exceed our customers' expectations. As a Customer Experience Banker (Float) in our Robbinsdale, MN location, you'll play a vital role in delivering top-notch service to our customers, growing their relationships with arenaflex, and driving business growth. If you're passionate about customer service, sales, and building strong relationships, we encourage you to apply for this exciting opportunity.

About arenaflex

arenaflex is a leading financial institution dedicated to helping our customers achieve their financial goals. We're committed to providing innovative banking solutions, exceptional customer service, and a culture that values diversity, equity, and inclusion. Our team members are passionate about making a positive impact in our communities and are driven by a shared purpose to look out for people.

Job Summary

As a Customer Experience Banker (Float), you'll be part of our Branch Resource Team, supporting a defined group of branches in our Branch Network. You'll travel between your assigned branches and our work location, which may change daily. This role requires reliable transportation to facilitate working in multiple branches. You'll engage in proactive sales and customer service activities, including teller transactions, and be responsible for retaining and growing consumer and business customer relationships.

Key Responsibilities

* Engage in proactive sales and customer service activities, including teller transactions

• Retain and grow consumer and business customer relationships by proactively identifying financial goals and needs and recommending appropriate deposit, loan, and other banking products and services
• Serve in a concierge role by servicing walk-in customers
• Process customer transactions accurately and efficiently and balance daily while providing exemplary customer service
• Effectively resolve customer issues
• Strong comfort level with technology and educate customers on how to optimize their use of bank technology (online, mobile, and ATM banking) so they can bank more conveniently and better manage their money
• Proficient in consumer deposit products
• Proactively identify opportunities to grow customer relationships through a disciplined sales process, new customer follow-up program, outbound calling, and sourcing referrals from customers and partners
• Educate and refer customers to other areas of the bank to deepen relationships and build strong internal partnerships pursuant to OCR guidelines
• Adhere to all operational, security, risk, and regulatory-related policies and procedures
• Demonstrate acumen in sales, customer service, relationship management, banking, communication, and presentation

Essential Qualifications

* High School Diploma or GED and minimum of 1 year customer service or military service in an administration, contracting, civil affairs, or similar role or a Bachelor's Degree

• 1 year or more in customer service in banking, financial services, or goal-driven retail sales
• Cash handling skills
• Comfort with technology such as mobile services and online banking services
• 1 year of banking experience

Preferred Qualifications

* Experience in sales and customer service in a financial institution or related industry

• Strong knowledge of consumer deposit products and services
• Proven track record of growing customer relationships and driving business growth
• Excellent communication and presentation skills
• Ability to work in a fast-paced environment and adapt to changing priorities

Skills and Competencies

* Strong customer service skills with a focus on delivering exceptional experiences

• Proven sales skills with a focus on growing customer relationships and driving business growth
• Excellent communication and presentation skills
• Ability to work in a fast-paced environment and adapt to changing priorities
• Strong analytical and problem-solving skills
• Ability to work effectively in a team environment
• Strong attention to detail and accuracy

Career Growth Opportunities and Learning Benefits

* arenaflex offers a comprehensive training program to help you develop your skills and knowledge

• Opportunities for career growth and advancement in a dynamic and growing organization
• Access to cutting-edge technology and tools to help you deliver exceptional customer experiences
• Collaborative and supportive work environment that values diversity, equity, and inclusion

Work Environment and Company Culture

* arenaflex is committed to providing a safe and inclusive work environment that values diversity, equity, and inclusion

• Collaborative and supportive work environment that encourages teamwork and open communication
• Opportunities for professional growth and development
• Recognition and rewards for outstanding performance and contributions

Compensation, Perks, and Benefits

* Competitive hourly rate of $21-22

• Comprehensive benefits package, including health insurance coverage, wellness program, life and disability insurance, retirement savings plan, paid leave programs, paid holidays, and paid time off (PTO)
• Opportunities for career growth and advancement in a dynamic and growing organization
• Access to cutting-edge technology and tools to help you deliver exceptional customer experiences

How to Apply

If you're passionate about customer service, sales, and building strong relationships, we encourage you to apply for this exciting opportunity. Please submit your application through our website or by contacting our HR department directly. We look forward to hearing from you!

Equal Employment Opportunity

arenaflex is an equal opportunity and affirmative action employer and is committed to providing equal employment opportunities for all regardless of race, color, religion, sex, national origin, age, disability, sexual orientation, veteran status, gender identity, and expression, genetic information, or any other basis protected by local, state, or federal law. Apply for this job