Experienced Bilingual Customer Service Representative – Web & Phone Support
At arenaflex, we're on a mission to revolutionize the way businesses operate by providing top-notch products and exceptional customer service. As a leading distributor of shipping, industrial, and packaging materials, we're committed to helping our customers succeed. We're now seeking an experienced Bilingual Customer Service Representative to join our team in Norcross, GA.
About arenaflex
arenaflex is a family-owned company with a rich history of innovation and customer satisfaction. With over 9,000 employees across 13 locations, we're proud to be North America's leading distributor of shipping, industrial, and packaging materials. Our company culture is built on a foundation of teamwork, integrity, and a passion for delivering exceptional results. We're a drug-free workplace and an equal opportunity employer, committed to creating a diverse and inclusive work environment.
Job Summary
As a Bilingual Customer Service Representative, you'll play a critical role in delivering an exceptional customer experience by providing world-class support through phone, email, and chat. You'll be responsible for processing customer orders and inquiries, communicating with customers in a collaborative call center, and helping customers navigate our website and online ordering system. If you're fluent in both English and Spanish, have a passion for customer service, and are looking for a challenging and rewarding career opportunity, we encourage you to apply.
Key Responsibilities
* Process customer orders and inquiries in a collaborative call center using world-class technology
- Communicate with customers over phone, email, and chat
- Help customers navigate arenaflex's website and online ordering system
- Become a product and solutions expert by learning about our products, pricing, and shipping options
- Provide legendary service to our customers by answering product, pricing, and shipping questions quickly and confidently
- Collaborate with internal teams to resolve customer issues and improve overall customer satisfaction
Minimum Requirements
* High school diploma or equivalent; Bachelor's degree preferred
- Prior customer service experience is a plus, but we'll train you to provide legendary service for our customers
- Bilingual (English / Spanish) - fluent in both verbal and written forms
Benefits
* Complete health insurance coverage and 401(k) with 6% employer match that starts day one
- Multiple bonus programs
- Paid holidays and generous paid time off
- Tuition Assistance Program that covers professional continuing education
- Employee Perks:
+ Best-in-class, clean, modern facilities + First-class fitness center + Beautifully maintained walking trails
Work Environment and Company Culture
At arenaflex, we're committed to creating a work environment that's engaging, inclusive, and supportive. Our facilities are designed to promote collaboration, creativity, and productivity. We offer a range of employee perks and benefits to help you thrive in your career and beyond. Our company culture is built on a foundation of teamwork, integrity, and a passion for delivering exceptional results.
Career Growth Opportunities and Learning Benefits
We're committed to helping our employees grow and develop their careers. We offer a range of training programs, mentorship opportunities, and career development resources to help you succeed. Our Tuition Assistance Program covers professional continuing education, and we offer multiple bonus programs to recognize and reward your hard work and dedication.
Compensation and Perks
We offer competitive compensation and a range of perks to make your career at arenaflex rewarding and enjoyable. Our salary range is $25 to $28 per hour, and we offer complete health insurance coverage and 401(k) with 6% employer match that starts day one. We also offer multiple bonus programs, paid holidays, and generous paid time off.
How to Apply
If you're a motivated and customer-focused individual with a passion for delivering exceptional results, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!
Equal Opportunity Employer
arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to creating a work environment that's inclusive, supportive, and respectful of all employees. Apply for this job