Principal Product Manager - Customer Data Platform

Join arenaflex, a leader in Auto insurance and other product lines, on a multi-year technology transformation journey to reimagine the customer experience in the Insurance industry. As part of this once-in-a-lifetime opportunity to build and make a real impact in the insurance marketplace, we are looking for accomplished, customer-obsessed, and results-oriented Principal Product Managers to build and drive our Customer Data Platform (CDP) roadmap. Reporting to the Senior Director of CDP & Identity, you will play a pivotal role in shaping the CDP's future and driving business growth through data-driven initiatives.

About arenaflex

arenaflex is a subsidiary of Berkshire Hathaway and a leader in Auto insurance and other product lines. We are on a mission to redefine customer engagement through cutting-edge technology and innovative solutions. Our core values of collaboration and innovation guide us in delivering best-in-class solutions that delight our customers. With strong executive support for data-driven initiatives, our vision emphasizes providing the right data at the right time, accelerating the journey to becoming a data-driven organization.

Job Responsibilities

As a Principal Product Manager - Customer Data Platform, you will be responsible for leading the revolution in customer experiences through our cutting-edge CDP. Your key responsibilities will include:

• Collaborating with Product Management, Servicing, Sales, Fraud, Marketing, and UX teams to understand use cases and segmentation needs
• Working closely with internal stakeholders to understand their data needs and translating those needs into user stories for Data & Analytics, technical, and engineering teams
• Helping develop a comprehensive CDP implementation strategy aligned with overall product and customer success goals
• Identifying new data sources and onboarding existing data sources to the CDP
• Evolving our identity resolution models (deterministic and probabilistic)
• Building and running queries to answer questions and building segment and building solutions for users of CDP to be able to self-serve
• Being the CDP subject matter expert, gathering information to create accurate, informative, and resonant user stories for both the business and the data team
• Deeply understanding customer needs to define priorities, inspire the broader team, and deliver best-in-class experiences and enabling capabilities
• Helping build the product roadmap, define user stories, and drive trade-off decisions
• Identifying new products and features on behalf of the customer, leading 1-2 scrum teams to align on mission and deliver great results iteratively
• Leveraging qualitative and quantitative data to measure results, inform the roadmap, and achieve benefit, adoption, and financial results
• Collaborating with Sr PMs, Analytics, Engineering, and Business Leaders to drive scalable data solutions
• Presenting effectively to high-level stakeholders, setting clear priorities and direction, and building bridges across groups
• Owning the product end-to-end by developing business models, defining and analyzing success metrics, and managing strategic projects
• Championing and educating product managers and lines of businesses on what the arenaflex CDP can do for their business
• Leading the CDP Squad in achieving strategic outcomes with solutions that are Valuable (our customers choose to use), Viable (the solution works within the constraints of the business), Usable (our customers can figure out how to use) and Feasible (our engineers have the skills and technology to implement)

Essential Qualifications

* Bachelor's degree in Computer Science or equivalent and related experience with 7+ years of proven experience as a Product Manager, with 4+ years in managing Customer Data Platforms

• Technologies for C360 PMs to be familiar with Graph and Cassandra, ADLS especially Iceberg, Snowflake, Kafka, Flink, ElasticSearch and Rosette Name Indexer or equivalent for Identity Resolution, GraphQL
• Strong strategic thinking, analytical, and problem-solving skills
• Excellent communication and interpersonal skills
• Proven ability to lead cross-functional teams and deliver results in an iterative development environment
• 4+ years on a CDP, Reverse ETL, Data Warehouse, or Integration-as-a-Service product
• Alignment-building expertise - you listen, understand, and influence at a near-executive level
• Fluency with concepts like unique identifier, API, ETL etc.
• Data proficiency - you can source, analyze, and present quantitative and qualitative data
• Excellent writing skills - you write clearly and concisely, favoring plain language over jargon
• Initiative - you take ownership of problems when next steps aren't clear
• Contribute a deep knowledge of customer data integration, identity resolution, and the related competitive landscape

Preferred Qualifications

* Insurance industry experience is a plus

• An Engineering background is a plus

Compensation and Benefits

* Annual Salary: $128,000.00 - $224,000.00

• The above annual salary range is a general guideline. Multiple factors are taken into consideration to arrive at the final hourly rate/annual salary to be offered to the selected candidate.
• Benefits:

+ Premier Medical, Dental and Vision Insurance with no waiting period + Paid Vacation, Sick and Parental Leave + 401(k) Plan + Tuition Assistance + Paid Training and Licensures

Why Join arenaflex?

* arenaflex is a leader in Auto insurance and other product lines, offering a stable and rewarding workplace

• We are committed to diversity and inclusion, providing a work environment in which each associate is able to be productive and work to the best of their ability
• We offer opportunities for career advancement and professional growth
• We are a financially stable company, providing a secure future for our associates
• We are committed to delivering best-in-class solutions that delight our customers

How to Apply

If you are a motivated and results-driven individual with a passion for customer data integration and identity resolution, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications for this role. Apply for this job