Experienced Customer Service Advisor - Energy (Leicester) at arenaflex

Join arenaflex, a pioneering energy company dedicated to making a positive impact on the planet, as a Customer Service Advisor in our Leicester office. We're not your average call centre – we're a team of passionate, driven individuals who are shaping the future of energy. If you're looking for a role that's more than just a job, where you can make a real difference, and be part of a dynamic, fast-paced environment, then we want to hear from you.

About arenaflex

arenaflex is a leading energy company that's committed to revolutionizing the way people interact with energy. We believe in making energy easy, accessible, and sustainable for all. Our team is made up of talented individuals who share our passion for creating a better future. We're not just about providing energy – we're about empowering our customers to take control of their energy needs and make a positive impact on the planet.

Your Team

You'll be joining a team of like-minded individuals who are passionate about delivering exceptional customer service. Our team is made up of curious, driven, and empathetic people who are dedicated to making a difference. We're a collaborative, supportive team that thrives on open communication, creativity, and a willingness to learn. If you're looking for a team that's more like a family, where everyone has each other's backs, then you'll fit right in.

It's Not Always Easy – But It's Worth It

We move fast, and things change quickly. Just when you think you've nailed it, something new comes along, and you'll need to adapt. But if you love a challenge and thrive in a fast-paced environment, we'll have your back every step of the way. You'll be part of a team that's always learning, growing, and pushing the boundaries of what's possible.

What You'll Do

As a Customer Service Advisor at arenaflex, you'll be responsible for delivering exceptional customer service to our energy customers. You'll be the first point of contact for customers, providing them with expert advice, guidance, and support to help them understand their energy bills, meters, and tariffs. You'll be solving problems, answering questions, and providing solutions that make sense. You'll be the face of arenaflex, and we're looking for someone who can represent our values and passion for making a difference.

Key Responsibilities:

* Making energy easy: Cutting through the jargon and helping customers understand their energy bills, meters, and tariffs without the headache.

• Solving problems like a pro: Whether it's a billing query, a meter issue, or a complex energy conundrum – you'll be on it, finding the best fix fast.
• End-to-end service: No endless transfers or passing the buck – you'll handle queries from start to finish, including complaints, making sure customers get the right help the first time.
• Thinking on your feet: No scripts, no robotic responses – just real conversations where you listen, understand, and deliver solutions that make sense.
• Treating every customer with care: We believe in warmth, kindness, and going the extra mile – because that's what good service looks like.
• Making a difference: Whether it's helping someone struggling with their energy bills or advising on greener energy choices, you'll have a real impact.

The Types of People We'd Love to Hear From

* Live for great customer service: You get a kick out of helping people and making their day that little bit better.

• Ask questions and embrace change: Things move fast here – you'll love learning new things and rolling with the punches.
• Have each other's backs: No egos, no lone rangers – just a team of brilliant people supporting each other to do their best.
• Care about the planet: We're fighting climate change, and we want people who share our passion for a greener future.
• Spot problems and fix them: If something's not working, you'll be the first to figure out a better way – and make it happen.
• Tackle tough calls head-on: Some conversations will be challenging, and some days will be non-stop – but you'll take it in stride, stay cool under pressure, and keep finding solutions.
• Look out for those who need it most: From customers struggling to pay their bills to those in vulnerable situations, you'll bring empathy, patience, and the right support every time.

What's in It for You?

* Hybrid working: For those out of training & performing well, you can work from home 2 days a week.

• EV salary sacrifice: Drive electric & save.
• Cycle-to-work scheme.
• Share options – own a little piece of the pie.
• Fully stocked kitchens – snacks = fuel = happiness.
• Weekly 'Family Dinner' catch-ups.

Our Process

Our process usually takes up to 4 weeks, but we'll always do our best to flex around what works for you. Here's what you can expect:

• First Stage Interview: You'll be able to speak to one of the team or record your responses to pre-set questions at a time that fits you. This gives you the flexibility to showcase your skills without needing to be available for a live interview.
• Prep Call: After your first interview, you'll arrange a call with someone from the Talent Team. They'll give an overview of what you need to know to succeed in the next stage, the Discovery Day.
• Discovery Day: This is an opportunity to meet potential future colleagues and participate in activities, including group exercises, role plays, and one-on-one interviews. It's designed to give you a taste of the company culture and the type of work involved.
• Final Interview: The last stage is the final interview, where you'll visit the office, meet two of our leadership team, and have a chance to ask any final questions. It's also your opportunity to see the work environment before making your decision.

Ready to Join the arenaflex Family?

If you're passionate about delivering exceptional customer service, making a difference, and being part of a dynamic, fast-paced environment, then we want to hear from you. Apply now and join our team of like-minded individuals who are shaping the future of energy. Apply for this job