Experienced Senior Analyst, Customer Insights – Population Health and Analytics
At arenaflex, we're dedicated to happier, healthier days for all. We transform diverse data into a unified fabric for health, delivering actionable insights for our customers to advance care and research, drive strategic growth, and achieve financial success. Our platform empowers healthcare providers and payers to make data-driven decisions, improving patient outcomes and reducing costs. If you're passionate about data analysis and want to make a difference in the healthcare industry, we invite you to join our team as a Senior Analyst, Customer Insights.
Why This Role Is Important To arenaflex
The Senior Analyst, Customer Insights will play a critical role in our high-growth Population Health and Analytics software company. Reporting to the Manager on Customer Insights, this position involves creating high-value analytics and reporting for arenaflex customers. You'll work closely with our talented colleagues across teams, including Product Managers, Analysts, and Data Scientists, to deliver innovative solutions that drive meaningful outcomes.
What Success Looks Like
In this role, you'll have the opportunity to make a significant impact on our customers' success. Here's what success looks like in this position: - In 3 months: - Gain familiarity with arenaflex's data model, data ingestion process, and GA Options - Learn the Analytics team's reporting tools (SQL database, Redshift, QuickSight BI product) - Become an expert in your core client's performance reporting needs by reviewing written materials and engaging in requirements gathering conversations with the client - Onboard with your core teammates - In 6 months: - Build value-add reporting for our customer base - Provide direct support to clients with technical healthcare subject matter expertise and coaching - Consistently bring thought leadership to the creation of analytics products - In 12 months: - Maintain strong support for core clients, while expanding your portfolio to multiple customers - Be able to self-serve as a subject matter expert on arenaflex's analytics product - Proficiently manage multiple customer projects with on-time deliverables of creative insights
What You'll Be Doing
As a Senior Analyst, Customer Insights, you'll be responsible for: - Developing data models to support Behavioral Health performance monitoring at a population level - Delivering customer-facing dashboards, utilizing Amazon's QuickSight Product - Helping support project management, road mapping, and analytics product ideation for multiple customers - Collaborating with talented colleagues across teams
What You'll Bring
To succeed in this role, you'll need: - 3+ years of healthcare analytic experience - Experience and familiarity with medical economics and quality - Comfortable speaking with clients about their goals/objectives and translating those into concrete deliverables - Experience analyzing claims data - Experience with project planning and timeline management on complex analytic projects - Ability to query and manipulate relational databases with SQL - Experience with a business intelligence dashboarding tool such as QuickSight, Tableau, or Power BI - Eagerness to learn, a detail-oriented mindset, and a creative approach to problem-solving
Would Love for You to Have
- Experience working at or with government agencies, behavioral healthcare providers - A passion for communicating data through clear and compelling visual design - Experience with healthcare quality measure specifications - Experience with the AWS platform and writing Athena queries - Advanced SQL skills or familiarity with other languages such as Python or R - Experience using collaboration tools such as Jira and Confluence - Experience using statistical modeling and/or machine learning
What You'll Get
As a Senior Analyst, Customer Insights at arenaflex, you'll have the opportunity to: - Contribute to high-visibility, high-impact customer innovation in Behavioral Healthcare monitoring at massive scale - Analyze large data sets on arenaflex's custom data model built by analysts for analysts - Create value-add IP, including predictive models, and quickly distribute it to arenaflex customers - Support a variety of customers in the healthcare space – all focused on pulling healthcare tech into modernity - Be a part of a mission-driven company that is transforming the healthcare industry by changing the way patients receive care - Enjoy a flexible, remote-friendly work environment with a personality and heart - Participate in employee-driven programs and initiatives for personal and professional development - Be a member of the arenaflex and Barkadian Community - Receive competitive compensation and amazing benefits, including FTO
Additional Information
At arenaflex, we're passionate about helping our customers drive meaningful outcomes. We're growing fast and have emerged as a market leader in the highly competitive population health management software market. We've been recognized by industry analysts KLAS, IDC, Forrester, and Chilmark for our leadership. For a better sense of our brand and products, please explore our website. If you have concerns about the authenticity of a job offer or recruitment-related communication claiming to be from arenaflex, we encourage you to verify by contacting us directly at (781) 202-3600 and select option 3. For more information, visit our website. This position is responsible for following all Security policies and procedures in order to protect all PHI under arenaflex's custodianship as well as arenaflex Intellectual Properties. For any security-specific roles, the responsibilities would be further defined by the hiring manager. Ready to join our team and make a difference in the healthcare industry? Apply now to become a Senior Analyst, Customer Insights at arenaflex. Apply for this job