Experienced Insurance Customer Service Representative (Work from Home) – Property & Casualty Insurance Expert

At arenaflex, we're dedicated to providing exceptional customer service to our valued members and customers. As an experienced Insurance Customer Service Representative, you'll play a vital role in handling property & casualty (p&c) related customer service and/or billing inquiries and problems via the telephone. If you're passionate about delivering top-notch service, have a knack for insurance, and enjoy working from home, we'd love to hear from you!

About arenaflex

arenaflex is a leading provider of insurance services, committed to helping our members and customers navigate the complexities of property and casualty insurance. With a strong focus on customer satisfaction, we're always looking for talented individuals who share our passion for delivering exceptional service. As a work-from-home Insurance Customer Service Representative, you'll be part of a dynamic team that's dedicated to making a difference in the lives of our members and customers.

Key Responsibilities

As an Insurance Customer Service Representative, you'll be responsible for:

• Handling property & casualty (p&c) related customer service and/or billing inquiries and problems via the telephone
• Providing customers with plan coverage information, quotes, policy changes, and policy change impacts to premium
• Reviewing and updating policies to enhance retention and better meet the needs of the consumer
• Counseling policyholders concerning appropriate coverage, policy limits, payment options, and state laws that will best meet their needs for sufficient protection against risks covered by Property and Casualty insurance
• Making appropriate recommendations and/or changes to the policy and gaining policyholder acceptance to process the changes
• Receiving and responding to calls and emails received by the insurance service center, documenting all activity in EPIC
• Utilizing knowledge of insurance industry and club insurance agency policies and procedures to provide efficient and professional customer service
• Providing quotes on endorsements as requested
• Identifying opportunities to apply discounts, processing insurance verification forms for insured, and acting as liaison for information exchange between customer and insurance companies
• Processing changes to policies within EPIC, submitting changes to specific companies, and following up to ensure change requests have been processed in a timely manner
• Reviewing policy information and referencing company-specific claims procedures to assist insured in filing claims
• Mailing insured documentation to be signed and returned as necessary, following up to ensure documentation has been returned in a timely manner from member/customer
• Recognizing cross-sell opportunities (membership and insurance) and obtaining quote information

What We Offer

As an arenaflex team member, you'll enjoy a range of benefits, including:

• A competitive hourly rate, depending on experience and salary zone
• Eligibility for Annual Merit Increase
• Comprehensive Health benefits package, including Paid Time Off (accruals begin on first day of employment), 401(k) plan with a company match, Medical, Dental, Prescription, and Vision Coverage, Tuition Reimbursement, Life Insurance, and Flexible Spending Accounts
• Nearly 4 weeks of paid time off accrued during the first year
• Paid time off to volunteer
• Tuition reimbursement
• 401(K) plan with company match up to 7%
• Free AAA Premier Battery Membership

What We're Looking For

To succeed in this role, you'll need:

• High school diploma or equivalent and 3+ years of increasingly complex customer service experience in an insurance environment
• Property and Casualty insurance license required
• Membership license preferred and/or ability to obtain within 90 days of employment
• Excellent communication and problem-solving skills
• Ability to work in a fast-paced environment and meet productivity standards
• Strong knowledge of insurance industry and club insurance agency policies and procedures
• Ability to work independently and as part of a team

Why Join arenaflex?

At arenaflex, we're committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences. We strive to attract and retain candidates with a passion for their work and encourage all qualified individuals, regardless of race, color, gender, identity, veteran status, sexual orientation, physical ability, or national origin, to apply.

How to Apply

If you're passionate about delivering exceptional customer service and have a knack for insurance, we'd love to hear from you! Apply now to join our team of dedicated professionals and take the first step towards a rewarding career with arenaflex. Apply Job! Apply for this job