Experienced Ecommerce Support Specialist – Luxury Furniture Order Management
At blithequark, we're redefining the world of luxury furniture and decor by providing exceptional service, bespoke design, and unparalleled craftsmanship to our discerning clients. As a leading online retailer, we cater to top interior designers and private collectors worldwide, offering both in-stock and custom pieces that exude timeless elegance and refined living. Our commitment to excellence has earned us a reputation as a trusted resource for those seeking the finest interiors.
Join Our Team
We're seeking an experienced and detail-oriented Ecommerce Support Specialist to join our dynamic team in Westwood, NJ. As a key member of our operations team, you'll play a vital role in ensuring seamless ecommerce operations, handling order entry, shipping coordination, and administrative duties with precision and care. In this full-time, in-office role, you'll work closely with our company owner in a hands-on, small-office environment, where collaboration and open communication are highly valued.
Key Responsibilities
As an Ecommerce Support Specialist at blithequark, your primary responsibilities will include: ### Order Processing & Management
- Enter and update customer orders accurately, ensuring seamless order fulfillment and timely delivery.
- Confirm custom product specifications and timelines with customers, providing clear communication and expectations.
- Monitor order status and manage records for tracking and delivery, ensuring that all orders are accurately accounted for.
### Shipping & Fulfillment Support
- Communicate effectively with suppliers, warehouses, and carriers to ensure timely and efficient shipping.
- Track shipments and resolve delivery issues promptly, maintaining a high level of customer satisfaction.
- Keep order details up to date and customers informed as needed, ensuring transparency and clear communication.
### Administrative & Operational Support
- Maintain accurate and up-to-date files, documentation, and internal systems, ensuring compliance with company policies and procedures.
- Assist with reporting, project tracking, and general tasks, providing administrative support to the operations team.
- Work closely with ownership to help prioritize tasks and maintain workflow, ensuring efficient and effective operations.
Essential Qualifications
To succeed in this role, you'll need:
- Strong attention to detail and organizational skills, with the ability to manage multiple tasks with accuracy.
- Clear written communication and follow-through, with excellent customer service skills.
- Experience using online tools and cloud-based platforms, such as Shopify, QuickBooks, or Google Workspace.
- Ability to work independently and as part of a team, with a strong sense of self-motivation and dependability.
Preferred Experience
While not required, the following experience would be highly beneficial:
- 3+ years in ecommerce, order entry, or administrative support, with a proven track record of success.
- Familiarity with Shopify, QuickBooks, or Google Workspace, with experience using these platforms to manage orders and operations.
- Experience in shipping, logistics, or back-office operations, with a strong understanding of supply chain management.
- Experience or interest in home furnishings or interior design, with a passion for the luxury furniture industry.
Career Growth Opportunities & Learning Benefits
At blithequark, we're committed to the growth and development of our team members. As an Ecommerce Support Specialist, you'll have opportunities to:
- Develop your skills and expertise in ecommerce operations, shipping, and logistics.
- Collaborate with our experienced team to learn best practices and industry insights.
- Participate in ongoing training and professional development programs to enhance your knowledge and skills.
Work Environment & Company Culture
Our office is located in Westwood, NJ, and we offer a flexible schedule and paid time off. As a member of our team, you'll enjoy:
- A dynamic and supportive work environment, with a strong focus on collaboration and open communication.
- Opportunities to work with a talented and experienced team, with a passion for luxury furniture and decor.
- A commitment to work-life balance, with flexible scheduling and paid time off.
Compensation & Benefits
We offer a competitive hourly rate of $20.00 - $30.00 per hour, depending on experience. Additionally, you'll enjoy:
- Flexible scheduling and paid time off.
- Opportunities for career growth and professional development.
How to Apply
If you're a motivated and detail-oriented individual with a passion for ecommerce operations and luxury furniture, we encourage you to apply. Please email your resume and cover letter to [email protected], with the subject line "Ecommerce Support Specialist – Application." We look forward to hearing from you! Apply for this job