Experienced Full Stack Customer Service Representative – OneCare Bilingual Support Specialist

We are seeking a highly motivated and customer-focused individual to join our team as an Experienced Full Stack Customer Service Representative – OneCare Bilingual Support Specialist at blithequark. As a senior point of contact for OneCare members and providers, you will serve as a key resource for addressing questions and concerns related to the OneCare plan services. If you are passionate about delivering exceptional customer service, possess excellent communication skills, and are fluent in multiple languages, we encourage you to apply for this exciting opportunity.

About blithequark

blithequark is a public agency dedicated to serving the health needs of Orange County residents. As the single largest health plan in the region, we strive to provide high-quality care and services to our members. Our mission is to serve with excellence, dignity, and respect, and we are committed to building a culture that promotes diversity and inclusion. We are proud to be recognized as one of Orange County's best places to work, and we are excited to welcome talented individuals like you to our team.

Key Responsibilities

As an Experienced Full Stack Customer Service Representative – OneCare Bilingual Support Specialist, you will be responsible for:

• Providing exceptional customer service to OneCare members and providers, addressing their questions and concerns in a timely and professional manner
• Serving as a senior resource for other team members, providing guidance and support on complex issues and procedures
• Collaborating with internal teams to coordinate member health care and social service needs
• Entering accurate and complete documentation into internal application systems
• Initiating referrals to internal and external care management departments and other agencies
• Maintaining departmental productivity and quality standards
• Completing other projects and duties as assigned

Essential Qualifications

* High school diploma or equivalent, plus 2 years of experience in customer/member service, including 1 year of call center capacity

• Typing speed of 35 words per minute (WPM)
• Bilingual in English and one of blithequark's defined threshold languages (Arabic, Chinese, Farsi, Korean, Russian, Spanish, Vietnamese)
• Excellent communication and interpersonal skills
• Ability to work independently and exercise sound judgment
• Strong analytical and problem-solving skills
• Proficiency in Microsoft Office and job-specific applications/systems

Preferred Qualifications

* 1 year of Health Maintenance Organization (HMO), Medi-Cal/Medicaid, and health services experience

• Experience working in a fast-paced environment and managing multiple projects

Work Environment

As a full-time employee of blithequark, you will work in a dynamic and supportive environment that values diversity and inclusion. Our office is located in Orange County, and you will have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional customer service. We offer a comprehensive benefits package, including participation in the California Public Employees Retirement System (CalPERS), low-cost medical/vision/dental insurance options, and paid time off. To support quality work-life balance, we allow flexible scheduling during core business hours, telework options for some positions, and a wellness program featuring diverse activities.

Compensation and Benefits

We offer a competitive salary range of $49,754 - $69,655, depending on experience. In addition to your salary, you will receive a comprehensive benefits package, including:

• Participation in the California Public Employees Retirement System (CalPERS)
• Low-cost medical/vision/dental insurance options
• Paid time off
• Flexible scheduling during core business hours
• Telework options for some positions
• Wellness program featuring diverse activities

How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please visit our website at [insert website URL] to submit your application. We are an equal opportunity employer and welcome applications from diverse candidates.

Application Instructions

Applications will be accepted on a continuous basis until a sufficient number of qualified applications have been received. The deadline for the first review of applications is August 12, 2025, at 9:00 PM (PST). Applicants are encouraged to apply early. Applicants that apply after the first review are not guaranteed to be considered for this recruitment. This recruitment may close at any time without notice after the first review date. The selection process may include, but is not limited to, a skills assessment, phone screen, and interview. The successful candidate will be required to undergo a reference/background check and, if applicable, pass a post-offer pre-employment medical examination, which will include a drug screening.

Equal Opportunity Employer

blithequark is an equal opportunity employer and makes all employment decisions on the basis of merit. We prohibit unlawful discrimination against any employee or applicant for employment based on race, religion/religious creed, color, national origin, ancestry, mental or physical disability, medical condition, genetic information, marital status, sex, sex stereotype, gender, gender identity, gender expression, transitioning status, age, sexual orientation, immigration status, military status as a disabled veteran, or veteran of the Vietnam era, or any other consideration made unlawful by federal, state, or local laws. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation at (714) 246-8400 if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability.

Contact Information

For more information about this opportunity, please contact us at [insert contact email or phone number]. We look forward to hearing from you! Apply for this job