Experienced Customer Experience Advisor (Part-Time) – Remote, Nashville

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a fast-paced, dynamic environment where no two days are the same? If so, we invite you to join blithequark as a part-time Customer Experience Advisor, working remotely from Nashville, TN. As a key member of our CX team, you'll play a vital role in representing the blithequark brand, building strong customer relationships, and driving business growth through unparalleled support.

What You'll Do:

As a Customer Experience Advisor at blithequark, your primary responsibilities will include:

• Delivering top-notch customer service over the phone and email, ensuring every interaction is a positive and memorable experience for our customers
• Becoming an expert in our internal management system, efficiently processing sales orders, and maintaining customer relationships to drive loyalty and retention
• Utilizing our communication software to collaborate with teammates, management, and other departments, fostering a culture of transparency and open communication
• Identifying opportunities to enhance each customer's experience, and implementing solutions that exceed their expectations
• Embracing a reformer's mindset, suggesting innovative ideas to improve processes and procedures, and driving continuous improvement within the team

Who You Are:

We're seeking a self-motivated, creative, and innovative problem solver who is passionate about delivering exceptional customer experiences. If you're a:

• Self-starter who takes ownership of your work and is proud of your accomplishments
• Sensitive and skilled communicator who can adapt your tone and style to suit different audiences
• Eager learner who is excited to master new technology systems and procedures
• Master multitasker who is highly organized, attentive to detail, and proficient in navigating multiple tabs and windows
• Team player who is energized and motivated in a high-volume work environment with limited supervision
• Representative of the blithequark brand who is excited to build strong customer relationships and drive business growth

Requirements:

To succeed in this role, you'll need to:

• Attend a virtual two-week onboarding program, where you'll receive comprehensive training and support
• Have a quiet workspace with minimal noise, where you can focus on delivering exceptional customer experiences
• Be available to work 20-29 hours per week, including evenings and weekends, including during the holiday season
• Have a reliable high-speed internet connection with access to your router, and be willing to use the equipment provided by blithequark
• Not be on the Office of Inspector General's List of Excluded Individuals/Entities (LEIE)

Extra Credit:

While not required, we welcome candidates with:

• Up to 2 years of customer service experience
• Experience working from home

About Us:

At blithequark, we're driven by a mission to inspire and impact the world with vision, purpose, and style. We're a company that's constantly asking ourselves how we can do more and make a greater impact, and we're committed to reimagining everything that a company and industry can be. We believe in vision for all, which is why for every pair of glasses or sunglasses we sell, a pair of glasses is distributed to someone in need through our Buy a Pair, Give a Pair program.

Our Culture:

We're a company that values creativity, empathy, and innovation, and we're committed to building a workplace that's inclusive, equitable, and transparent. Our annual Impact Report and Racial Equity Strategy outline our commitment to these values, and we're proud to be recognized as a Best Place to Work for LGBTQ+ employees by the Human Rights Campaign.

What We Offer:

As a Customer Experience Advisor at blithequark, you can expect:

• A competitive hourly rate and opportunities for growth and advancement
• A comprehensive benefits package, including medical, dental, and vision coverage
• A 401(k) matching program and employee stock purchase plan
• Access to ongoing training and development opportunities
• A dynamic and supportive work environment that's filled with curious, kind, and innovative colleagues
• Opportunities to connect with colleagues around common interests, backgrounds, and identities through our employee resource groups
• A commitment to transparency and open communication, where your voice is heard and valued

How to Apply:

If you're a customer service enthusiast who is passionate about delivering exceptional experiences, we invite you to apply for this exciting opportunity. Please visit our website to learn more about our company culture, values, and benefits, and to submit your application. We can't wait to hear from you! Apply for this job