Job Title: Experienced Customer Service Representative – Healthcare Industry Expert – New Albany, OH
At blithequark, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming healthcare. As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels, and more than 300,000 purpose-driven colleagues – caring for people where, when, and how they choose in a way that is uniquely more connected, more convenient, and more compassionate. And we do it all with heart, each and every day.
Job Description:
Customer Service Representative – Healthcare Industry Expert
About the Role:
We're seeking an experienced Customer Service Representative to join our team at blithequark. As the face of our organization, you will impact members' service experience by handling customer service inquiries and problems via telephone, internet, or written correspondence. Your role will be to engage, consult, and educate members based on their unique needs, preferences, and understanding of our plans, tools, and resources to help guide them along a clear path to care.Key Responsibilities:
- Handle customer inquiries and resolve issues based on phone calls/letters from members, providers, and other departments.
- Triage resulting rework to appropriate staff.
- Document and track contacts with members, providers, and plan sponsors.
- Guide members through their plan of benefits, Aetna policy and procedures, and have knowledge of resources to comply with regulatory guidelines.
- Create an emotional connection with our members by understanding and engaging the member to the fullest to champion for their best health.
- Anticipate customer needs and provide related information to answer unasked questions.
- Explain members' rights and responsibilities in accordance with contract.
Essential Qualifications:
- Customer Service experience in a transaction-based environment such as a call center or retail location.
- Ability to be empathetic and compassionate.
- Experience in a production environment.
- High School or GED equivalent.
Preferred Qualifications:
- Ability to multi-task to accomplish workload efficiently.
- Understanding of medical terminology.
- Oral and written communication skills.
- Ability to maintain accuracy and production standards.
- Problem-solving skills.
- Attention to detail and accuracy.
- Analytical skills.
Career Growth Opportunities and Learning Benefits:
At blithequark, we're committed to fostering a workplace where every colleague feels valued and that they belong. Our teams reflect the customers, patients, members, and communities we serve, and we're dedicated to helping our colleagues grow and develop in their careers. As a Customer Service Representative, you'll have opportunities to:- Develop your skills and knowledge in customer service, healthcare, and communication.
- Work with a diverse team of colleagues who share your passion for healthcare and customer service.
- Participate in training and development programs to enhance your skills and career prospects.
- Contribute to the success of our organization and make a positive impact on the lives of our members.
Work Environment and Company Culture:
At blithequark, we're proud of our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional, and financial wellness of our colleagues and their families. Our work environment is collaborative, dynamic, and supportive, with a strong focus on teamwork, innovation, and customer satisfaction. As a Customer Service Representative, you'll have the opportunity to work in a fast-paced, customer-centric environment with a team of dedicated professionals who share your passion for healthcare and customer service.Compensation, Perks, and Benefits:
We offer a competitive salary range of $17.00 - $25.65 per hour, depending on experience and qualifications. Our comprehensive benefits package includes:- Affordable medical plan options.
- A 401(k) plan with matching company contributions.
- An employee stock purchase plan.
- No-cost programs for all colleagues, including wellness screenings, tobacco cessation, and weight management programs, confidential counseling, and financial coaching.
- Benefit solutions that address the different needs and preferences of our colleagues, including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access, and many other benefits depending on eligibility.