Experienced Customer Service Representative – Inbound Pharmacy Service Team – San Juan, Puerto Rico
At blithequark, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming healthcare. As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels, and more than 300,000 purpose-driven colleagues – caring for people where, when, and how they choose in a way that is uniquely more connected, more convenient, and more compassionate. And we do it all with heart, each and every day.
Join Our Inbound Pharmacy Service Team
We're seeking an experienced Customer Service Representative to join our Inbound Pharmacy Service team in San Juan, Puerto Rico. As a key member of our team, you'll play a vital role in supporting our specialty patients who are in need of life-sustaining medications. You'll work in our inbound call center, making connections and ensuring timely delivery to those patients reaching out. With our comprehensive training program, you'll have the opportunity to work remotely from your home after completing a 3-week onsite training period.
About the Role
As a Customer Service Representative on our Inbound Pharmacy Service team, you'll be responsible for handling a high volume of complex customer needs over the phone. Your typical calls will include prescription refills, order status, benefits verification, and insurance coverage. You'll have the opportunity to make a real difference in the lives of our patients, helping them on their path to better health. Our pharmacy has a high-energy culture and is passionate about providing excellent customer service with empathy while resolving patients' questions on the first call. If you get satisfaction from knowing that you've helped someone, we encourage you to apply today.
Key Responsibilities
* Handle a high volume of complex customer needs over the phone, including prescription refills, order status, benefits verification, and insurance coverage
- Provide excellent customer service with empathy while resolving patients' questions on the first call
- Work collaboratively with our team to ensure timely delivery of medications to our patients
- Participate in ongoing training and development to stay up-to-date on our products and services
- Meet or exceed performance metrics and goals
Essential Qualifications
* Bilingual in both Spanish and English
- One year experience in a customer service role handling and resolving a high volume of complex customer needs over the phone
- One year work experience with Windows-based applications like Windows, Microsoft Office, internet navigation, and email applications
- One year computer keyboarding experience, skills, and aptitude
Preferred Qualifications
* Certified Pharmacy Technician, CPhT or ExCPT
- Prefer healthcare work experience and familiarity with benefits, insurance, prescriptions, medical terminology
Education
* High School Diploma or Equivalent
Work Environment and Culture
Our pharmacy has a high-energy culture and is passionate about providing excellent customer service with empathy while resolving patients' questions on the first call. We're committed to fostering a workplace where every colleague feels valued and that they belong. Our teams reflect the customers, patients, members, and communities we serve, and we're dedicated to creating a workplace that's inclusive and supportive.
Career Growth Opportunities and Learning Benefits
We offer incredible advancement opportunities so you can grow within the pharmacy or move to another role within blithequark. Our comprehensive training program will equip you with the skills and knowledge you need to succeed in this role. You'll also have access to ongoing training and development opportunities to stay up-to-date on our products and services.
Compensation, Perks, and Benefits
We offer a competitive compensation package, including a base hourly rate or base annual full-time salary. Our typical pay range for this role is $17.00 - $25.65. We also offer a comprehensive and competitive mix of pay and benefits, investing in the physical, emotional, and financial wellness of our colleagues and their families.
- Affordable medical plan options
- 401(k) plan (including matching company contributions)
- Employee stock purchase plan
- No-cost programs for all colleagues, including wellness screenings, tobacco cessation, and weight management programs
- Confidential counseling and financial coaching
- Benefit solutions that address the different needs and preferences of our colleagues, including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access, and many other benefits depending on eligibility
How to Apply
Our application process is 2 simple steps: 1. Apply online 2. Take our Virtual Job Tryout to fast-track the recruitment process and start your career with blithequark!
Onsite Training and Scheduling
Onsite training is 3 weeks long, Monday through Friday from 9am-5pm. We do not train on Saturdays, but we will need people to be willing to work on Saturday once training is over. After training, you'll be given a specific schedule based on business need and operating hours (Monday through Saturday). Some of the schedules we have available are:
- 7:30am – 4:30pm
- 9:00am – 6:00pm
- 10:00am – 7:00pm
- 1:00pm – 10:00pm
Apply Today!
If you're passionate about providing excellent customer service and making a real difference in the lives of our patients, we encourage you to apply today. Join our team and be part of a workplace that's committed to fostering a culture of inclusivity, respect, and compassion. Apply for this job