Experienced Pharmacy Customer Service Associate – Delivering Exceptional Patient Care and Customer Experience

At arenaflex, we are committed to providing exceptional patient care and customer experience in our pharmacies. As a Pharmacy Customer Service Associate, you will play a vital role in delivering a distinctive and delightful customer experience, while also assisting our pharmacists in the practice of pharmacy. If you are passionate about delivering outstanding customer service, have a strong commitment to patient care, and are eager to learn and grow with our team, we encourage you to apply for this exciting opportunity.

About arenaflex

arenaflex is a leading healthcare company dedicated to providing innovative solutions and exceptional patient care. Our pharmacies are at the forefront of delivering personalized care, and our team members are the driving force behind our success. We are committed to creating a work environment that is inclusive, supportive, and empowering, where our team members can grow and thrive.

Key Responsibilities

As a Pharmacy Customer Service Associate, you will be responsible for:

• Registering sales on assigned cash register, providing customers with courteous, fair, friendly, and efficient checkout service
• Assisting the pharmacist, under direct supervision, in the practice of pharmacy, including using pharmacy systems to obtain patient and drug information and process prescriptions
• Engaging customers and patients by greeting them and offering assistance with products and services, resolving customer issues and answering questions to ensure a positive customer experience
• Modeling and sharing customer service best practices with all team members to deliver a distinctive and delightful customer experience
• Providing customers with courteous, friendly, fast, and efficient service, recommending items for sale and processing voids, returns, rain checks, refunds, and exchanges as needed
• Maintaining a clean and well-merchandised store environment, including keeping counters and shelves clean and well-stocked, taking inventory, and maintaining records
• Performing duties as assigned by Pharmacy Manager, Staff Pharmacist, and Store Manager, including utilizing pharmacy systems to enter patient and drug information, ensuring information is entered correctly, filling prescriptions by retrieving, counting, and pouring pharmaceutical drugs, verifying medicine is correct, and checking for possible interactions
• Reporting prescription errors to the pharmacist on duty and adhering to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program
• Handling telephone calls that do not require personal attention of the pharmacist, including those to physicians
• Processing manual claims for third-party program prescription services in a timely and efficient manner, and performing other clerical duties as assigned by the Pharmacy Manager
• Assisting and supporting the Pharmacy Department on inventory management activities, such as ordering, unpacking, checking, and storing shipment of pharmaceuticals
• Ensuring compliance with state and local laws regarding regulated products, including alcoholic beverages and tobacco products
• Constructing and maintaining displays, including promotional, seasonal, super structures, and sale merchandise
• Assisting with separation of food items and product placement as specified by policies/procedures
• Providing customer service in the photo area, including digital passport photo service, poster print, and creative machine, suggestive sell of promotional photo products
• Assisting with exterior and interior maintenance by ensuring a clean, neat, orderly store condition and appearance
• Complying with all company policies and procedures, maintaining respectful relationships with coworkers
• Completing special assignments and other tasks as assigned

Essential Qualifications

* Must be fluent in reading, writing, and speaking English (except in Puerto Rico)

• Requires willingness to work flexible schedule, including evenings and weekend hours
• Must be able to lift up to 25 pounds and stand for long periods of time

Preferred Qualifications

* Six months of experience in a retail environment

• Prior work experience with arenaflex
• Good math skills to fill prescriptions accurately, including counting, measuring, and weighing medications
• Good computer skills
• Knowledge of store inventory control
• PTCB certification

Skills and Competencies

* Excellent customer service skills, with a strong commitment to delivering a distinctive and delightful customer experience

• Strong communication and interpersonal skills, with the ability to work effectively with customers, patients, and team members
• Ability to work in a fast-paced environment, with a strong attention to detail and ability to multitask
• Strong problem-solving skills, with the ability to resolve customer issues and answer questions to ensure a positive customer experience
• Ability to learn and adapt to new systems and processes, with a strong commitment to ongoing learning and professional development
• Strong teamwork and collaboration skills, with the ability to work effectively with team members to achieve common goals

Career Growth Opportunities and Learning Benefits

* arenaflex is committed to providing ongoing learning and professional development opportunities, including training and continuing education credits

• Opportunities for career growth and advancement, with a strong focus on promoting from within
• Collaborative and supportive work environment, with a strong emphasis on teamwork and collaboration
• Competitive compensation and benefits package, including salary range of $17-$19 per hour

Work Environment and Company Culture

* arenaflex is a dynamic and fast-paced work environment, with a strong focus on delivering exceptional patient care and customer experience

• Collaborative and supportive work environment, with a strong emphasis on teamwork and collaboration
• Opportunities for ongoing learning and professional development, with a strong commitment to promoting from within
• Competitive compensation and benefits package, including salary range of $17-$19 per hour

Compensation, Perks, and Benefits

* Competitive salary range of $17-$19 per hour

• Comprehensive benefits package, including medical, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off and holidays
• Opportunities for ongoing learning and professional development, including training and continuing education credits
• Collaborative and supportive work environment, with a strong emphasis on teamwork and collaboration

How to Apply

If you are passionate about delivering exceptional patient care and customer experience, and are eager to learn and grow with our team, we encourage you to apply for this exciting opportunity. Please visit our website at [arenaflex website] to apply online. We look forward to hearing from you!

Equal Opportunity Employer

arenaflex is an equal opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds, including individuals with disabilities and veterans. Apply for this job