Experienced Customer Service Representative – Remote Contact Center Chat Support
As a leading financial institution, arenaflex is committed to delivering exceptional customer experiences through innovative technology and personalized support. We are seeking a highly skilled and passionate Customer Service Representative to join our Remote Contact Center Chat Support team. If you have a strong background in customer service, excellent communication skills, and a passion for delivering outstanding support, we want to hear from you!
About arenaflex
arenaflex is a forward-thinking financial institution dedicated to empowering our members to achieve their financial goals. With a strong commitment to innovation, community involvement, and employee development, we strive to create a work environment that is inclusive, supportive, and rewarding. Our team of experts is passionate about delivering exceptional customer experiences and making a positive impact in our community.
Job Summary
As a Remote Contact Center Chat Support Representative, you will be the primary point of contact for our members, providing exceptional service and support through various channels, including chat, messaging, email, and phone. You will be responsible for resolving member inquiries, cross-selling products and services, and opening and closing deposit accounts. If you have excellent communication skills, a strong problem-solving attitude, and a passion for delivering outstanding customer service, we want to hear from you!
A Day in the Life
* Efficiently answer member inquiries and resolve problems through digital channels, including email, web, and mobile messaging, chat, and text.
- Provide support to ensure online membership applications are completed and submitted in a timely manner.
- Discuss members' financial needs and provide solutions through multiple remote technology channels.
- Act as a subject matter expert for all online products and services, including Online Banking, Bill Pay, Mobile Deposit, and more.
- Maintain a strong working knowledge of arenaflex's products and services.
Key Responsibilities
* Provide exceptional customer service through various digital channels, including chat, messaging, email, and phone.
- Resolve member inquiries and problems in a timely and professional manner.
- Cross-sell products and services to meet members' financial needs.
- Open and close deposit accounts, and process other transactions as needed.
- Maintain accurate records and reports to ensure compliance with regulatory requirements.
- Collaborate with internal teams to resolve complex issues and improve processes.
Requirements
* High School Diploma or equivalent required.
- 1 year of experience in a customer service position.
- Excellent oral, written, and telephone communication skills.
- Strong problem-solving and member service skills.
- Working knowledge of Microsoft Office products, especially Word, Excel, and PPT.
- Must meet the requirements for our Telecommuting Program.
What We Offer
* Competitive salary and benefits package, including: + Medical, Dental, and Vision Insurance with generous employer premium contributions. + Health Savings Account with employer contributions for eligible employees. + Employer-Paid Group Life Insurance. + Voluntary Dependent Life Insurance. + Paid Vacation & Sick Leave. + 15 Paid Holidays, including a Cultural Floating Holiday. + 401K Plan with a 5% discretionary profit share contribution, plus a dollar-for-dollar match of up to 5%. + Paid Time Off to volunteer with approved non-profits and charities. + Tuition Reimbursement Program.
Why Join Our Team?
At arenaflex, we value our employees and strive to create a safe and inclusive work environment. We are committed to our Core Values and believe in the importance of diversity, equity, and inclusion. If you're looking for a challenging and rewarding career with a purpose-driven organization, apply now!
How to Apply
If you're passionate about delivering exceptional customer service and have a strong background in customer support, we want to hear from you! Apply now by submitting your resume and cover letter to our online application portal. We can't wait to hear from you! Apply Now Apply for this job Apply for this job