Experienced Customer Success Manager – Automotive Industry Expert

At arenaflex, we're revolutionizing the automotive industry by harnessing the power of technology to drive innovation and success. As a key member of our growing Auto vertical team, the Customer Success Manager, Automotive will play a pivotal role in shaping the future of our business. If you're a seasoned professional with a passion for the automotive sector and a knack for building strong relationships, we want to hear from you.

About arenaflex

arenaflex is a leading provider of cutting-edge solutions for the automotive industry. Our team of experts is dedicated to delivering exceptional customer experiences, driving business growth, and staying ahead of the curve in a rapidly evolving market. With a strong focus on innovation, collaboration, and customer satisfaction, we're creating a new standard for success in the automotive sector.

Job Summary

As a Customer Success Manager, Automotive, you'll be responsible for onboarding, driving adoption, and ensuring long-term satisfaction and retention across a portfolio of mid-sized automotive customers. You'll operate with high autonomy, acting as a trusted advisor to dealership stakeholders, from initial setup through renewal. Your expertise will help build the operational playbook for how arenaflex supports success in the auto market.

Key Responsibilities

* Build trusted relationships with mid-market automotive customers and dealership decision-makers, understanding their unique needs and challenges.

• Drive onboarding, training, and strategic check-ins with a focus on practical outcomes and ROI, ensuring customers achieve their goals and objectives.
• Support customers in leveraging AI-powered lead handling and marketing automation tools, helping them maximize their potential and stay ahead of the competition.
• Act quickly and independently to resolve issues, bringing in internal resources as needed to ensure seamless customer experiences.
• Monitor customer health and identify risks or upsell opportunities proactively, taking a proactive approach to customer success.
• Coordinate success planning, business reviews, and renewal processes for assigned accounts, ensuring a smooth and efficient experience for customers.
• Contribute to the playbook for growing the Auto vertical, sharing trends and customer insights internally to drive business growth and innovation.

Requirements

* 4–6+ years in Customer Success, Account Management, or client-facing roles in automotive tech, with a proven track record of success.

• Direct dealership experience or strong familiarity with retail dealership operations, with a deep understanding of the automotive industry.
• Experience with SaaS tools, automotive CRMs, or digital marketing platforms, with a strong technical foundation.
• Proven ability to manage accounts independently and proactively solve customer challenges, with a customer-centric approach.
• Excellent verbal/written communication and relationship-building skills, with a strong ability to build trust and rapport with customers.
• Tech-savvy with comfort navigating multiple tools (Salesforce, Looker, Google Workspace); familiarity with automotive CRMs is a plus.
• Strong organizational skills in a fast-paced, constantly evolving environment, with a ability to prioritize tasks and manage multiple projects simultaneously.
• Bachelor’s degree or equivalent experience, with a strong academic record and relevant coursework.
• Ability to travel periodically based on customer and business needs, with a valid driver's license and a clean driving record.

Additional Information

* The base pay for this position ranges from $85,000 - $100,000 per year, plus 20% variable bonus for an expected On-Target Earnings (OTE) of $102,000 - $120,000 per year.

• Pay is based on a number of factors including market location and job-related knowledge, skills, and experience.
• arenaflex offers comprehensive health, dental, and vision benefits, flex time PTO, 401k, and equity, with further details available upon request.

Why Join arenaflex?

* Be part of a dynamic and innovative team that's shaping the future of the automotive industry.

• Work with a talented and diverse group of professionals who are passionate about customer success and innovation.
• Enjoy a competitive salary and benefits package, with opportunities for growth and professional development.
• Contribute to the development of arenaflex's Auto vertical, helping to drive business growth and innovation in the industry.
• Collaborate with cross-functional teams to deliver exceptional customer experiences and drive business success.

How to Apply

If you're a motivated and experienced professional with a passion for the automotive industry, we want to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you and explore how you can contribute to arenaflex's success. Apply for this job