Experienced Customer Service Representative – Virtual Support for arenaflex
Are you a customer service superstar with a passion for delivering exceptional experiences? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? If so, we want to hear from you! arenaflex is seeking an experienced Customer Service Representative to join our team as a 2nd Shift virtual employee. As a key member of our Mac Tools team, you'll play a vital role in providing top-notch support to our customers, helping them resolve issues and achieve their goals.
About arenaflex
arenaflex is a global leader in the industry, with a rich history dating back to 1843. We're a vibrant, diverse, and innovative company that's committed to making a positive impact on the world. With over 58,000 professionals in 60 countries, we're a team of visionaries, problem-solvers, and makers who are passionate about advancing the manufacturing trade through cutting-edge technology and our Industry 4.0 Initiative.
The Job
As a Customer Service Representative, you'll be responsible for providing resolutions to our customers' questions and concerns through inbound calls, emails, and texts. You'll utilize our internal systems, including AS400 / SAP / Web / Salesforce.com, to provide exceptional service and support. Your key responsibilities will include:
- Providing timely and effective resolutions to customer inquiries and issues
- Utilizing internal systems to access customer, product, and shipment information
- Handling complaint resolutions with empathy and professionalism
- Interpreting customer, product, and shipment information quickly and accurately
- Accepting and implementing coaching feedback to achieve individual and team performance goals
- Representing arenaflex professionally and courteously through quality phone conversations and written correspondence
The Person
We're looking for a motivated and customer-focused individual who is passionate about delivering exceptional experiences. You'll be a strong communicator with excellent verbal and written skills, and you'll be able to adapt to our fast-paced environment with ease. You'll also be:
- A team player who is committed to collaboration and mutual respect
- A lifelong learner who is eager to develop new skills and knowledge
- A problem-solver who is able to think critically and creatively
- A customer advocate who is passionate about making a positive impact
The Details
As a Customer Service Representative at arenaflex, you'll enjoy a competitive salary and a comprehensive benefits plan that includes:
- Medical, dental, life, vision, wellness program, disability, retirement benefits, Employee Stock Purchase Plan, Paid Time Off, including paid vacation, holidays, and personal days, and tuition reimbursement
- Discounts on arenaflex tools and products, as well as discount programs for many other vendors and partners
What You'll Also Get
* Career Opportunity: With over 60 brands and a global presence, you'll have the chance to grow and develop your skills along multiple career paths.
- Learning & Development: You'll have access to a wealth of state-of-the-art learning resources, including our Lean Academy and online university (where you can get certificates and specializations from renowned colleges and universities).
- Diverse & Inclusive Culture: We pride ourselves on being an awesome place to work, where we respect and embrace differences because that's how the best work gets done.
- Purpose-Driven Company: You'll help us continue to make positive changes in the local communities where we work and live, as well as in the broader world through volunteerism, giving back, and sustainable business practices.
EEO Statement
All qualified applicants to arenaflex are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran's status, or any other protected characteristic.
How to Apply
If you're a motivated individual who is ready to contribute to a thriving team, we encourage you to apply now! We're excited to review your application and look forward to hearing from you. Apply To This Job Apply for this job