Experienced Full Stack Customer Service Representative – Clinical Support for arenaflex

Join arenaflex, a leading healthcare organization, in a dynamic and rewarding role as a Customer Service Representative, Clinical Support. As a key member of our high-volume call center team, you will play a vital role in delivering exceptional customer service to our members nationwide, empowering them to live healthier and longer.

About arenaflex

arenaflex is a renowned healthcare organization dedicated to providing innovative solutions and exceptional customer service to our members. With a strong commitment to empowering individuals to live healthier and longer, we strive to create a positive impact on the lives of our customers. Our team is passionate about delivering outstanding service, and we're seeking like-minded professionals to join our mission.

Role Snapshot

*

Start Date:

Immediate openings available

Compensation:

A competitive salary, with opportunities for growth and advancement

Company:

arenaflex

Location:

Remote

Position:

Customer Service Representative, Clinical Support

Responsibilities

As a Customer Service Representative, Clinical Support, you will be responsible for:

• Answering incoming calls in a professional, accurate, timely, and courteous manner
• Ascertain the nature of the call and record information in the Communication Log
• Look up member information using proprietary arenaflex systems and provide information to the caller
• Forward logs requiring further research to the appropriate department
• Transfer callers to the appropriate queue if the question is of a more complex issue (claims, authorizations, etc.)
• Utilize appropriate resources, including those online, to provide timely responses
• Manage time to ensure calls are answered within required timeframes and appropriate follow-up is done in a timely manner
• Meet or exceed minimum key job accountabilities established for the Customer Service Representative position
• Document all calls appropriately
• Attend weekly staff and other meetings to discuss issues and foster teamwork among department personnel
• Respond to requests for internal and external customers and/or clients, as required

Qualifications

* High school Diploma or equivalent required

• Minimum of one-year experience performing customer service duties; inbound call center experience preferred
• Basic computer skills
• Strong verbal communications skills

Core Competencies

* Demonstrated ability to interact in a positive, respectful manner and establish and maintain cooperative working relationships

• Ability to display excellent customer service to meet the needs and expectations of both internal and external customers
• Excellent listening and interpersonal communication skills to identify critical core competencies based on success factors and organizational environment
• Ability to effectively organize, prioritize, multi-task, and manage time
• Demonstrated accuracy and productivity in a changing environment with constant interruptions
• Demonstrated ability to analyze information, problems, issues, situations, and procedures to develop effective solutions
• Ability to exercise strict confidentiality in all matters

Mobility

Primarily sedentary, able to sit for long periods of time.

Physical Requirements

Ability to speak, see, and hear other personnel and/or objects. Ability to communicate both in oral and written form. Ability to travel within the facility. Capable of using a telephone and computer keyboard. Ability to lift up to 10 lbs.

Environmental Conditions

Work-from-home (WFH) environment

Benefits and Perks

* Competitive salary with opportunities for growth and advancement

• Comprehensive benefits package, including medical, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off and holidays
• Professional development opportunities
• Collaborative and dynamic work environment

How to Apply

If you're a motivated and customer-focused individual looking for a rewarding career in healthcare, we encourage you to apply. arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. To apply, please submit your application through our website. Apply To This Job

Join arenaflex today and take the first step towards a fulfilling career in healthcare!

Apply for this job