Experienced Customer Service Representative – Automotive Tool Support

Join arenaflex, a leading distributor of quality professional automotive equipment, tools, and toolboxes, as a Customer Service Representative. As a key member of our team, you will provide exceptional support to our franchised distributors, District Managers, Regional Managers, and commercial customers. With a competitive salary, comprehensive benefits, and opportunities for career growth, this role is perfect for those who are passionate about delivering outstanding customer experiences.

About arenaflex

arenaflex is a global industrial technology company that unites critical mobility and multi-energy technologies and solutions to meet the needs of a rapidly evolving, more connected mobility ecosystem. With a culture of continuous improvement built upon the foundation of the arenaflex Business System, we empower our colleagues to deliver smart, safe, and sustainable solutions to our customers and the planet. As an equal opportunity employer, we evaluate qualified applicants without regard to race, color, national origin, religion, ancestry, sex (including pregnancy, childbirth, and related medical conditions), age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity or expression, and other characteristics protected by law.

Key Responsibilities

As a Customer Service Representative, you will be responsible for:

• Assisting our franchised distributor customers in automotive tool selection, toolbox selection, troubleshooting, price and availability, technical specifications, and ordering.
• Handling all inbound calls from our internal and external sources, including giving price and availability, part numbers, application assistance, troubleshooting, and basic credits.
• Providing technical support concerning information and specifications for products provided in our arenaflex catalog and catalogs of our other suppliers.
• Inputting orders utilizing internal ordering software systems.
• Engaging closely with the Customer Service team to resolve open questions.
• Working cross-functionally with subject matter experts to resolve open questions.
• Other responsibilities as assigned.

Essential Qualifications

To be successful in this role, you will need:

• A high school diploma or GED equivalent.
• 1+ years of call center experience or equivalent experience in dealing with customers.
• On-the-job experience in working with general automotive mechanics is a plus.
• ASE certification, automotive experience, tool experience, or related trade school degree is a plus.

Preferred Qualifications

While not required, the following qualifications are highly desirable:

• Basic use of PC and keyboard.
• Effective verbal and written communication skills.
• Ability to interpret customer issues coupled with the ability to troubleshoot and translate issues into resolution while maintaining a positive attitude.
• Ability to empathize with customer concerns while maintaining a professional demeanor.
• Ability to learn quickly on the job.
• Ability to multi-task in a fast-paced office environment.
• Ability to answer calls as a primary function of the position.

Competencies

To excel in this role, you will need to possess the following competencies:

• Strong communication and interpersonal skills.
• Ability to work in a team environment.
• Strong problem-solving and analytical skills.
• Ability to adapt to changing priorities and deadlines.
• Strong customer service skills.

Benefits

As a Customer Service Representative at arenaflex, you will enjoy a comprehensive benefits package, including:

• Competitive salary: $17 per hour.
• $300 hiring bonus.
• Annual company bonus/gainshare.
• Comprehensive health insurance (medical, dental, vision, life).
• 401(k) with company match.
• 401(k) defined contribution after 1 year of service.
• High level of employee engagement.
• Walking path and gym equipment onsite.
• Food trucks on site during the summer.
• Dress for your day – every day casual/jeans.
• Employee discounts.
• 15 days vacation + 4 floating holidays + 8 paid holidays.
• Paid maternity & paternity leave.
• Tuition reimbursement.
• Student loan payment assistance.
• Hybrid work environment (2 days remote).
• Annual Day of Caring for employees to volunteer.
• Discounts on tools.
• Annual team building events.

Career Growth Opportunities

arenaflex is committed to the growth and development of our colleagues. As a Customer Service Representative, you will have opportunities to:

• Develop your skills and knowledge through continuous training and professional development.
• Explore career opportunities within the company.
• Take on additional responsibilities and challenges.
• Participate in team-building and social events.

Work Environment

As a remote worker, you will have the flexibility to work from home and enjoy a comfortable and productive work environment. With a hybrid work environment, you will have the opportunity to work from home two days a week and collaborate with your team in person.

How to Apply

If you are passionate about delivering exceptional customer experiences and are looking for a challenging and rewarding role, apply now! We are looking forward to hearing from you. Apply To This Job

Equal Opportunity Employer

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion. Apply for this job