Experienced Phone & Data Entry Specialist – Healthcare Connection Support

At arenaflex, we're dedicated to connecting nurses with healthcare facilities in need of essential workers. As a Phone & Data Entry Specialist, you'll play a vital role in verifying nurses' credentials and facilitating their connection with healthcare facilities. If you're a customer service professional with a passion for helping others, we invite you to join our team and become part of this critical effort.

About arenaflex

arenaflex is a leading provider of innovative solutions for the healthcare industry. Our mission is to bridge the gap between healthcare professionals and facilities, ensuring that patients receive the best possible care. With a strong commitment to excellence and customer satisfaction, we're seeking talented individuals to join our team and contribute to our mission.

Job Description

As a Phone & Data Entry Specialist, you'll be responsible for:

• Verifying nurses' credentials through online research and follow-up phone calls
• Communicating with nurses to confirm their credentials and facilitate their connection with healthcare facilities
• Managing large amounts of inbound and outbound calls in a timely manner
• Following communication scripts to handle different topics
• Identifying customers' needs, clarifying information, researching, and providing solutions and/or alternatives
• Accessing company and client resources to accurately handle calls
• Performing data entry and customer service skills
• Navigating online efficiently to work requests/records received for those requesting to sign up for a shift
• Identifying customers' needs, researching to see if request has credentials needed
• Skillfully changing from one task to another without loss of efficiency or composure
• Maintaining punctuality and attendance at all scheduled times
• Remaining positive and professional in all customer interactions
• Flexibility to cross-train as requested

Qualifications

To succeed in this role, you'll need:

• 1 year of customer service or customer support experience
• 1 year of previous call center or office background experience required
• Technical savvy
• Previous remote work from home experience a plus
• Quick learner and able to work independently
• Type 35 words per minute accurately
• Strong phone and verbal communication skills along with active listening
• A background check applicable with state and federal laws is required

Equipment and Software Requirements

* Processor: Intel Core i5 5200 Series or greater

• Memory: 8GB on Windows 8.1 / 10 64 bits
• Screen Resolution: 1280x768 or higher, dual monitors required
• USB headset
• No Chromebooks, netbooks, or any type of tablet (Must be a laptop or a desktop)
• Up-to-date antivirus software must be installed on the platform and a recent scan completed (Will be checked prior to allowing login to system)
• Firewall must be enabled (Will be checked prior to allowing login to system)

Work Environment and Company Culture

As a remote worker, you'll have the flexibility to work from the comfort of your own home. arenaflex is committed to providing a positive and supportive work environment, with opportunities for growth and development. Our team is passionate about making a difference in the healthcare industry, and we're looking for like-minded individuals to join us.

Compensation and Benefits

* Starting pay: $14/hour, plus shift differential (extra $1/hr nights & weekends) and possible increase after 90 days pending attendance and performance

• Work hours: Shifts between 7:00am-9:00pm (CST), Work Days: Mon-Fri & Every Other Weekend (day off during the week on wknd rotation)
• One overnight shift 9p-8a (4x10s Wed-Sat)
• Paid Training: 3 weeks in length from 8:00am-5:00pm Mon-Fri (CST)
• Status: Full Time; 40 hours, Benefit eligible 1st of month after 60 days
• Part Time: 20-30 hours (min of 20 hrs, must participate in BYOD option)

Why Join arenaflex?

* Be part of a dynamic and growing company that's making a difference in the healthcare industry

• Enjoy a flexible work environment with opportunities for growth and development
• Receive competitive compensation and benefits
• Work with a talented and passionate team that's committed to excellence and customer satisfaction

How to Apply

If you're a motivated and customer-focused individual with a passion for helping others, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! Apply for this job