Experienced Full Stack Customer Service Coordinator – Estates

Are you a customer service professional looking for a challenging and rewarding role that offers the convenience of working from home? Do you have a passion for delivering exceptional customer experiences and a strong desire to grow your career in a dynamic and supportive environment? If so, we encourage you to apply for the Experienced Full Stack Customer Service Coordinator – Estates role at arenaflex.

About arenaflex

arenaflex is a leading financial services company that is committed to providing innovative solutions to our customers. We believe in the power of one and strive to attract the best people to give them the opportunity to be great. Our company culture is built on the principles of compassion, empathy, and real solutions, and we are dedicated to changing banking for good.

The Role

As an Experienced Full Stack Customer Service Coordinator – Estates, you will be responsible for providing exceptional customer service to our customers through various channels, including phone, email, and chat. You will be the face of arenaflex and will be responsible for resolving customer complaints, answering questions, and providing solutions to our customers. You will also be responsible for maintaining accurate records, reporting, and analytics to ensure that our customers receive the best possible service.

Key Responsibilities

* Provide exceptional customer service through various channels, including phone, email, and chat

• Resolve customer complaints and concerns in a timely and professional manner
• Answer customer questions and provide solutions to their problems
• Maintain accurate records, reporting, and analytics to ensure that our customers receive the best possible service
• Collaborate with internal teams to resolve customer issues and improve customer satisfaction
• Stay up-to-date with company policies, procedures, and products to provide accurate information to customers
• Participate in training and development programs to improve customer service skills and knowledge

Essential Qualifications

* High school diploma, GED, or equivalent certification

• At least 2 years of customer service or call center experience
• At least 1 year of experience using Google Suite or Microsoft Office
• Strong communication and interpersonal skills
• Ability to work in a fast-paced environment and meet deadlines
• Ability to work independently and as part of a team
• Strong problem-solving and analytical skills
• Ability to maintain confidentiality and handle sensitive information

Preferred Qualifications

* At least 3 years of customer service or call center experience

• At least 6 months of experience in the financial industry
• Experience with CRM software and other customer service tools
• Strong knowledge of financial products and services
• Ability to work in a dynamic and fast-paced environment

Work from Home Technology Requirements

* Secure home office environment that is free from background noise and distractions

• Reliable private internet connection that is not supplied via cellular data or hotspot
• A private network that is password protected where you have ownership or line of sight to every device on the network
• Internet service must be provided by Cable or Fiber Internet Service Providers (ISP)
• Hotspots and satellite services are prohibited and do not meet performance criteria required for optimal agent/customer interactions
• ISP download speeds on VPN must be at least 5Mbps, with 10+ Mbps preferred

Work from Home Location Requirements

* Candidates must live within 100 miles of one of the following zip codes: + 23060 (Richmond, VA) + 23320 (Chesapeake, VA) + 33634 (Tampa, FL) + 89144 (Las Vegas, NV) + 75024 (Plano, TX) + 19801 (Wilmington, DE)

• Report in person, when required, with at least 24 hours notice

Compensation and Benefits

* $21 per hour

• Comprehensive, competitive, and inclusive set of health, financial, and other benefits that support your total well-being
• Learn more at the arenaflex Careers website

Why Join arenaflex?

* We believe in the power of one and strive to attract the best people to give them the opportunity to be great

• Our company culture is built on the principles of compassion, empathy, and real solutions
• We are dedicated to changing banking for good
• We offer a comprehensive, competitive, and inclusive set of benefits that support your total well-being
• We are committed to diversity and inclusion in the workplace

How to Apply

If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role, we encourage you to apply for the Experienced Full Stack Customer Service Coordinator – Estates role at arenaflex. Please submit your application, including your resume and cover letter, through our website.

Equal Opportunity Employer

arenaflex is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law.

Accommodations

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact arenaflex Recruiting at 1- or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Apply for this job