Experienced Customer Support Advisor – Remote Opportunity with arenaflex
Introduction
At arenaflex, we're passionate about delivering exceptional customer experiences that exceed expectations. As a leading provider of products and services through an integrated business-to-business (B2B) distribution platform and omnichannel presence, we're committed to empowering every business, professional, and consumer to achieve more every day. We're seeking a highly skilled and customer-focused Customer Support Advisor to join our team and help us continue to grow and succeed in the hospitality industry.
About arenaflex
arenaflex is a leading provider of products and services through an integrated business-to-business (B2B) distribution platform and omnichannel presence. Our mission is to empower every business, professional, and consumer to achieve more every day. With a network of Office Depot and OfficeMax retail stores, a B2B digital procurement solution, online presence, and dedicated sales professionals, we're committed to delivering exceptional customer experiences that exceed expectations.
Job Summary
We're seeking a highly skilled and customer-focused Customer Support Advisor to join our team. As a Customer Support Advisor, you'll be responsible for resolving problems and providing proactive recommendations for products, services, and solutions to address customer or sales representative issues. This is an exciting remote opportunity with an immediate start, and we're looking for someone who is passionate about delivering exceptional customer experiences.
Primary Responsibilities
As a Customer Support Advisor, you'll be responsible for:
- Resolving problems and proactively recommending the right products, services, and solutions to resolve customer or sales representative issues
- Taking appropriate action to execute solutions, resolve, or escalate issues to team Manager on behalf of the customer or sales representative
- Assisting with any additional service area based on business needs or performing special projects as needed
- Answering inbound email contacts from customers
- Assisting customers with inquiries related to ordering, products, services, returns/exchanges, delivery delays, and other service inquiries
- Answering inbound chat (such as SCOE & forwarded customer email) contacts from sales representatives
- Assisting sales representatives with inquiries related to ordering, products, services, returns, or exchanges, delivery delays, or other service inquiries
- Documenting and reporting any errors in pricing, product descriptions, unit of measure, product availability, or other service opportunities that do not meet company standards and escalating critical issues
- Other duties and responsibilities as assigned
Education and Experience
We're looking for someone with:
- A High School diploma or equivalent, Bachelor's in Customer Service, Marketing preferred
- Minimum 1-3 years of experience in Sales Support, Sales Operations, or related field
- Technical Competencies & Information Systems: Basic computer skills and the ability to use computers and technology for information, and to access information necessary to complete the job
- Excellent verbal and written communication skills
- Ability to work as a team player
- Time Management skills, ability to multi-task
- Organizational skills
- Good customer negotiation skills
- Demonstrated ability to initiate and analyze complex or undefined issues to determine proper course of action
- Excellent communication in English (written and verbal) and interpersonal skills
- Strong customer service orientation
- Self-Starter Analytical
- Able to succeed in an ambiguous environment
Skills and Competencies
To be successful in this role, you'll need:
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Strong problem-solving and analytical skills
- Ability to work independently and as part of a team
- Strong customer service orientation
- Self-Starter Analytical
- Ability to succeed in an ambiguous environment
Career Growth Opportunities and Learning Benefits
At arenaflex, we're committed to helping our employees grow and develop their careers. As a Customer Support Advisor, you'll have the opportunity to:
- Develop your skills and knowledge in customer service, sales, and marketing
- Work with a talented team of professionals who are passionate about delivering exceptional customer experiences
- Participate in training and development programs to help you succeed in your role
- Take on new challenges and responsibilities as you grow and develop in your career
Work Environment and Company Culture
We're proud of our company culture and work environment, which is built on:
- A commitment to delivering exceptional customer experiences
- A passion for innovation and continuous improvement
- A culture of collaboration and teamwork
- A focus on employee development and growth
- A commitment to diversity, equity, and inclusion
Compensation, Perks, and Benefits
We offer a competitive salary, benefits package, and perks, including:
- Competitive salary range: $40k - $55k per year
- Comprehensive benefits package, including medical, dental, and vision insurance
- 401(k) plan with company match
- Paid time off and holidays
- Opportunities for career growth and development
- A fun and dynamic work environment
How to Apply
If you're passionate about delivering exceptional customer experiences and are looking for a challenging and rewarding career opportunity, we encourage you to apply. Please click the Apply Now button and follow the instructions on each page. When you have completed the application, click the submit button.
Equal Employment Opportunity
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to providing equal employment opportunities in all employment practices, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, sexual orientation, or any other characteristic protected by law.
Application Deadline
The job posting will remain open for a minimum of 3 days and will expire once the position has been filled. We encourage you to apply as soon as possible to ensure consideration for this exciting opportunity.
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification and are not intended to be a complete list of all responsibilities, duties, and skills required of associates so classified. Other duties may be assigned. Apply for this job