Experienced IT Customer Support Specialist III – Web & Cloud Application Development

At arenaflex, we're on a mission to revolutionize the way we deliver exceptional customer experiences. As an IT Customer Support Specialist III, you'll play a vital role in ensuring that our customers receive top-notch support and services. If you're passionate about technology, have a knack for problem-solving, and enjoy working in a fast-paced environment, we want to hear from you!

About arenaflex

arenaflex is a leading organization in the industry, dedicated to providing innovative solutions and exceptional customer experiences. Our team is passionate about making a difference, and we're committed to fostering a culture of mutual success for our customers, employees, and communities. As an IT Customer Support Specialist III, you'll be part of a dynamic team that values teamwork, commitment, and excellent customer service.

Responsibilities

As an IT Customer Support Specialist III, you'll be responsible for providing technical support to arenaflex users and workstations, primarily at our Blythewood headquarters facility. Your duties will include:

• Providing technical support for agency-specific software and hardware, including Microsoft products and other desktop applications
• Removing, installing, and replacing new workstations, peripherals, and troubleshooting common desktop issues
• Collaborating with the desktop team to image, upgrade, and roll out new IT technology assets to field offices
• Traveling with the desktop team to assist with delegated assignments and projects
• Covering and providing logistical and technical support to field offices as a backup team member
• Utilizing web-based forms and Service Manager trouble ticket tracking system to document all system trouble/help calls
• Assisting with inventory management and tracking of assets
• Filling out agency-required paperwork in a neat and accurate manner

Key Responsibilities:

* Provide technical support to arenaflex users and workstations

• Collaborate with the desktop team to image, upgrade, and roll out new IT technology assets
• Travel with the desktop team to assist with delegated assignments and projects
• Cover and provide logistical and technical support to field offices
• Utilize web-based forms and Service Manager trouble ticket tracking system
• Assist with inventory management and tracking of assets

Minimum Requirements

* A high school diploma and experience in office automation systems, data communications system design, installation, operation, repair, or processing of information in a data processing environment or related systems

• An associate degree or a bachelor's degree in a related field may be substituted for the required work experience

Agency Requirements

* Must complete a nationwide criminal background check to include fingerprinting

Additional Requirements

* Ability to interpret and apply rules and regulations

• Effective oral and written communication skills
• Positive attitude and high comfort level in a team-oriented, fast-paced working environment
• Experience working with computers in a Windows environment
• Ability to learn, develop, and use IT technical trouble-shooting skills
• Familiarity with handling inventory and stock items, including the use of computer software for documenting, tracking, and maintaining accurate records
• Ability to multi-task and take on different assignments that spread across a wide range of desktop team responsibilities and end-user requirements
• Works under the general guidance and supervision of the Desktop Support Manager
• Employee has general discretion to use own good judgment in accordance with industry-accepted Best Practices documents and procedures
• Individual should be self-motivated and have the ability to see what needs to be done and accurately convey that information to their supervisor
• Must possess a valid SC Driver's License
• Frequent in-state, including some overnight travel, will be required
• Must be able to lift 50 lbs
• Will be required to work outside normal 8:30am-5:00pm as needed to meet customer service demands
• Will be required to keep state-provided cellular telephone powered on and with or near their person at all times
• Must live within a 40-mile radius of Blythewood

Agency Preferred

* Ability to interpret and recognize current hardware and software standards

• A+ certification is not necessary but is highly desirable

What's in it for you?

At arenaflex, we offer a comprehensive benefits package for full-time employees, including:

• Health, dental, vision, long-term disability, and life insurance for employees, spouse, and children (also available for temporary employees working over 30 hours per week)
• 15 days annual (vacation) leave per year
• 15 days sick leave per year
• 13 paid holidays
• State Retirement Plan and Deferred Compensation Programs (optional for Temporary Employees)
• An exceptional Employee Assistance Program (EAP) at no cost to the employee or members of their household

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping you grow and develop your skills and career. As an IT Customer Support Specialist III, you'll have access to:

• Ongoing training and development opportunities
• Mentorship and coaching from experienced team members
• Opportunities for career advancement and professional growth
• A dynamic and supportive work environment that encourages collaboration and innovation

Work Environment and Company Culture

arenaflex is a dynamic and fast-paced organization that values teamwork, commitment, and excellent customer service. As an IT Customer Support Specialist III, you'll be part of a team that's passionate about making a difference and delivering exceptional customer experiences. Our work environment is collaborative, supportive, and inclusive, with a focus on mutual success for our customers, employees, and communities.

Compensation, Perks, and Benefits

arenaflex offers a competitive salary and benefits package, including:

• A comprehensive health insurance plan
• A generous paid time off policy
• A 401(k) retirement plan
• A flexible work environment that supports work-life balance
• Opportunities for professional growth and development
• A dynamic and supportive work environment that encourages collaboration and innovation

Conclusion

If you're passionate about technology, have a knack for problem-solving, and enjoy working in a fast-paced environment, we want to hear from you! As an IT Customer Support Specialist III, you'll play a vital role in ensuring that our customers receive top-notch support and services. Join our team at arenaflex and discover a career that's full of possibilities and opportunities for growth and development.

How to Apply

To apply for this exciting opportunity, please visit our website at [insert website URL]. We look forward to hearing from you!

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions, including, but not limited to, lactation), national origin, age (40 or older), disability, or genetic information. Apply for this job