Experienced Customer Success Manager – Robotics and Fulfillment Operations

At arenaflex, we're not just building a company – we're building a community of innovators, problem-solvers, and customer advocates. As a Customer Success Manager on our Robotics and Fulfillment Operations team, you'll be at the forefront of transforming the way we serve our customers. You'll work closely with operations managers at arenaflex Fulfillment and Transportation Centers to ensure the seamless integration of our robotic technologies, driving operational excellence and customer satisfaction.

About arenaflex

arenaflex is a smart team of doers who work passionately to apply innovative robotics and software solutions to solve real-world issues. We're a community of inventors, thinkers, and problem-solvers who are dedicated to delivering Earth's most customer-centric experiences. Our team is driven by a shared passion for innovation, a commitment to excellence, and a desire to make a lasting impact.

Job Summary

As a Customer Success Manager, you'll be responsible for developing and implementing mechanisms and processes to enable your team to scale with a growing arenaflex network. You'll work closely with operations managers, engineers, and product teams to identify operational pain-points, translate them into opportunities for product and/or process changes, and drive execution excellence for your portion of the end-to-end model. You'll be a key influencer in shaping the customer experience, driving business outcomes, and ensuring the successful adoption of arenaflex's technologies.

Key Responsibilities

* Develop and implement mechanisms and processes to enable your team to scale with a growing arenaflex network, build subject matter expertise, and innovate to address the needs of operations and arenaflex customers.

• Audit adoption and improve effectiveness of safe and effective arenaflex operational best practices within your portfolio or subject matter area of expertise.
• Identify and address trending operational performance issues and improvement opportunities, and implement solutions in the fulfillment network.
• Facilitate network-wide rollouts of new robotic technologies and tools, and support operations' launch of new robotic systems and continuous improvement initiatives.
• Identify requirements and capture "voice of the customer" product/service feedback to influence product design and development priorities.
• Coach site leaders on arenaflex best practices and robotics systems and tools.
• Travel up to 25-30% to support operations and customer success initiatives.

Requirements

* Bachelor's degree in Engineering and/or relevant experience.

• 6+ years in customer-facing roles, with experience resolving technical issues with operations, engineering (software/hardware), and leadership teams.
• Experience managing multiple high-priority tasks simultaneously.
• Knowledge and/or working experience with analytical tools (SQL, Excel, Tableau).
• Experience applying process improvement frameworks and tools to optimize business operations and customer outcomes.
• Master's degree in Engineering and/or MBA.
• Strong problem-solving and analytical skills.
• Experience with Lean, Six Sigma, or other continuous improvement methodologies.
• Experience with robotics hardware, software, and/or system troubleshooting.
• Experience in BI and analytical tools including Tableau, SQL, and R/Python.

Preferred Qualifications

* Experience working in a fast-paced, dynamic environment with multiple stakeholders.

• Strong communication and interpersonal skills, with the ability to influence and collaborate with cross-functional teams.
• Experience with data analysis and interpretation, with the ability to drive business decisions based on data insights.
• Familiarity with arenaflex's products and services, with a passion for delivering customer-centric experiences.

What We Offer

* Competitive base pay, with a range of $118,200/year to $204,300/year, depending on market location and job-related knowledge, skills, and experience.

• Equity, sign-on payments, and other forms of compensation as part of a total compensation package.
• A full range of medical, financial, and/or other benefits, including:

+ Medical, Dental, and Vision Coverage + Maternity and Parental Leave Options + Paid Time Off (PTO) + 401(k) Plan

• Opportunities for career growth and development, with a focus on customer success, operations, and innovation.
• A dynamic and inclusive work environment, with a commitment to diversity, equity, and inclusion.

How to Apply

If you're passionate about customer success, operations, and innovation, and want to make a lasting impact at arenaflex, please apply via our internal or external career site. We're an equal opportunity employer, and we welcome applications from qualified candidates with diverse backgrounds and experiences. Apply for this job