Customer Experience and Sales Representative - Remote (Pacific Time Zone Hours) - Delivering Exceptional Service and Growth Opportunities

About Us

At FLEXcon, we're passionate about delivering innovative solutions and exceptional customer experiences. As a leading manufacturer of high-performance materials, we're dedicated to helping our customers succeed in their industries. Our team is built on a foundation of collaboration, innovation, and a commitment to excellence. We're seeking a talented Customer Experience and Sales Representative to join our team and help drive growth and success for our customers.

Job Summary

We're looking for a highly skilled and motivated Customer Experience and Sales Representative to join our team. As a primary inside contact for our customers, you'll be responsible for ensuring that all customer needs are met by taking ownership of fulfillment activities, providing standard product recommendations, pricing, and resolving information-related complaints. You'll proactively interact with customers, technical service, sales, distribution centers, manufacturing, purchasing, and credit on a daily basis to provide quick responses and drive business growth.

Key Responsibilities

• Respond to customer inquiries received by phone, email, and fax, and document interactions in Salesforce.
• Recommend, quote, sample, and sell VBS products, and document opportunities where VBS products do not meet customer requirements.
• Take ownership of order fulfillment activities, including verifying order accuracy, processing order changes and cancellations, and expediting orders as needed.
• Proactively notify customers of late or problem orders and provide alternative product solutions.
• Resolve customer-specific freight and logistics issues and questions through consultation with Flexcon Shipping Departments.
• Utilize the E-price tool to support customer inquiries, including VBS product recommendations, price quotes, and application sheets.
• Resolve information-related customer complaints and implement corrective action.
• Proactively engage assigned accounts to better understand business applications and uncover missed opportunities.
• Assist with order entry overflow, standard price quotations overflow, and entry of new customer information.
• Contribute to Customer Service Improvement Teams as required.

Essential Qualifications

Education and Experience

• Bachelor's degree or equivalent business experience.
• 1-3 years of previous customer service experience, preferably in a manufacturing environment.
• Experience using an ERP system and Salesforce.com is highly preferred.

Skills and Competencies

• Excellent customer service and verbal and written communication skills.
• Ability to learn quickly and troubleshoot problems.
• Ability to work under pressure and collaborate with cross-functional teams.
• Adaptability and flexibility in a fast-paced environment.
• Proficient in Microsoft Office Suite, including Excel.

Cognitive and Physical Requirements

• Repetitive movement of hands and fingers, including typing and writing.
• Occasional standing, walking, stooping, kneeling, or crouching.
• Reach with hands and arms, talk, and hear.

Work Environment and Culture

As a remote customer service representative, you'll be responsible for supporting the Western US Region Territory - Pacific Time Zone hours. You'll work in a home/office environment and be expected to maintain a high level of productivity and professionalism. Our company culture is built on collaboration, innovation, and a commitment to excellence. We offer a dynamic and supportive work environment that encourages growth and development.

Career Growth Opportunities and Learning Benefits

At FLEXcon, we're committed to helping our employees grow and develop in their careers. We offer:

• Comprehensive training and onboarding program.
• Ongoing coaching and feedback.
• Opportunities for advancement and professional growth.
• Competitive compensation and benefits package.

Compensation, Perks, and Benefits

We offer a competitive compensation and benefits package, including:

• Competitive salary and commission structure.
• Comprehensive health insurance.
• Retirement savings plan.
• Paid time off and holidays.
• Opportunities for bonuses and incentives.

Why Join Our Team?

If you're a motivated and customer-focused individual looking for a challenging and rewarding role, we encourage you to apply. At FLEXcon, we're passionate about delivering exceptional customer experiences and driving business growth. We offer a dynamic and supportive work environment, opportunities for career growth and development, and a competitive compensation and benefits package.

How to Apply

If you're excited about this opportunity and think you'd be a great fit for our team, please submit your application. We can't wait to hear from you!