Experienced Customer Service Sales Representative – Delivering Exceptional Experiences at arenaflex
At arenaflex, we're revolutionizing the way people buy and sell cars, and we're looking for talented individuals to join our team as Customer Service Sales Representatives. As a key member of our team, you'll have the opportunity to make a real impact on our customers' lives by providing exceptional service and support throughout their arenaflex journey.
About arenaflex
arenaflex is a leader in the retail automotive industry, known for our commitment to honesty, transparency, and high-integrity business practices. With over 200 locations nationwide, we're the nation's largest retailer of used cars, and we're proud of the iconic customer experiences we deliver every day. Our team of over 25,000 associates is dedicated to helping every customer find their perfect vehicle, and we're passionate about creating a positive and inclusive work environment that supports the growth and development of our team members.
The Role
As a Customer Service Sales Representative at arenaflex, you'll be responsible for providing exceptional customer service and support throughout the car-buying process. This includes guiding customers through every step of their journey, from sale to test drives and financing applications. You'll also be responsible for conducting vehicle condition assessments, checking in and receiving vehicles, and performing various administrative duties, including printing daily reports and maintaining transaction paperwork.
Key Responsibilities
* Provide exceptional customer service by guiding customers every step of the way, from sale to test drives and financing applications
- Conduct vehicle condition assessments by collecting, recording, and communicating information to Buyers that will be used to perform customer appraisals
- Check in and receive vehicles that are shipped to arenaflex; complete the daily scanning and reconciliation of vehicle inventory
- Perform cosmetic inspections and ensure that all vehicles meet arenaflex Quality Standards
- Perform various administrative duties, including, but not limited to:
+ Printing daily reports + Maintaining transaction paperwork + Contacting finance companies regarding Customer contracts + Obtaining requirement information regarding registration and/or titling + Auditing completed paperwork + Cash/payment management
- Create service appointments and review repair order invoices for retail service work performed; ensure accuracy of documentation for billing
Purpose of the Role
This is a high-energy retail sales environment where you'll work as a team to meet goals and handle a wide range of customer interactions. To make sure everything goes smoothly, the ability to quickly build rapport with people and understand their needs is essential. You'll manage a variety of diverse tasks, with limited supervision, including vehicle sales, processing of sales paperwork, assessing vehicle condition for use in appraisals, and even managing repair orders. We work and learn as a team, and the prospects are bright for professionals who aspire to become mentors, managers, and business leaders.
Qualifications and Requirements
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Demonstrate exceptional communication skills
- Display confidence in self, the product, and arenaflex
- Ability to build and maintain strong relationships
- Demonstrate strong team behaviors including integrity, respect, inclusion, fairness, and fun
- Balance the needs of the Customer and the business when making decisions
- Seek to fully understand and meet Customer needs
- Create win-win solutions to Customer issues
- Get work done well, on time, and follow the right process
- Drive work processes and pay close attention to detail
- Perform multiple duties in a high-energy, fast-paced working environment
- Read, interpret, and transcribe data in order to maintain accurate records
- Lift objects that weigh as much as 25 lbs.
Education and/or Experience
* High School Diploma, or equivalent
- Sales and customer service experience, in an area such as retail, preferred
- Valid Driver's License
- Basic skills with Microsoft Office Suite (e.g., Word, Excel, and PowerPoint) preferred
About Working at arenaflex
At arenaflex, we're passionate about creating a positive and inclusive work environment that supports the growth and development of our team members. We offer a range of benefits and perks, including:
- Competitive salary and bonus structure
- Comprehensive health and wellness benefits
- Paid time off and holidays
- Opportunities for career growth and advancement
- Recognition and rewards for outstanding performance
- A fun and dynamic work environment with a team of passionate and dedicated professionals
How to Apply
If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to our online application portal. We can't wait to hear from you!
Equal Opportunity Employer
arenaflex is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law. Upon an applicant's request, arenaflex will consider reasonable accommodation to complete the arenaflex Job Application. Apply for this job