Experienced Customer Service Representative – Inbound Call Center

At arenaflex, we're passionate about delivering exceptional customer experiences that exceed our clients' expectations. As a valued member of our team, you'll play a critical role in providing top-notch support to our customers, resolving issues, and driving sales growth. If you're a motivated, customer-focused individual with a passion for delivering outstanding service, we want to hear from you!

About arenaflex

arenaflex is a leading provider of innovative solutions that empower businesses to thrive in today's fast-paced market. Our team of experts is dedicated to delivering cutting-edge technology, exceptional customer service, and unparalleled support to our clients. With a strong commitment to excellence, we're constantly pushing the boundaries of what's possible and striving to make a meaningful impact in the lives of our customers.

Job Summary

We're seeking an experienced Customer Service Representative to join our Inbound Call Center team in Tampa. As a key member of our team, you'll be responsible for handling inbound and outbound contacts, resolving customer issues, and driving sales growth. If you're a motivated, customer-focused individual with a passion for delivering outstanding service, we want to hear from you!

Responsibilities

As a Customer Service Representative, you'll be responsible for:

• Handling inbound and outbound contacts in a courteous, timely, and professional manner
• Listening to customers, understanding their needs, and resolving customer issues
• Researching systems to find missing information and coordinating with other departments to resolve issues
• Following the processes of the Client program and performing all tasks in a courteous and professional manner
• Utilizing systems and technology to complete account management tasks
• Accurately documenting and processing customer claims in appropriate systems
• Following all required scripts, policies, and procedures
• Utilizing knowledge base and training to accurately answer customer questions
• Complying with requirements surrounding confidential information and personal information
• Appropriately escalating customer issues with the managerial team
• Attending meetings and training and reviewing all new training material to stay up-to-date on changes to program knowledge, systems, and processes
• Adhering to all attendance and work schedule requirements

Requirements

To be successful in this role, you'll need:

• To be 18 years of age or older
• A high school diploma or equivalent
• Experience with data-entry utilizing a computer
• The ability to read and speak English fluently
• A wired, high-speed internet connection (Download speed of 20Mbps+)
• Excellent organizational, written, and oral communication skills
• The ability to type swiftly and accurately (20+ words a minute)
• Ability to work regularly scheduled shifts within our hours of operation including the training period
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
• Familiarity with computer and Windows PC applications and the ability to learn new and complex computer system applications
• Highly reliable with the ability to maintain regular attendance and punctuality
• The ability to evaluate, troubleshoot, and follow-up on customer issues
• An aptitude for conflict resolution, problem solving, and negotiation
• Must be customer service oriented (empathetic, responsive, patient, and conscientious)
• Ability to multi-task, stay focused, and self-manage
• Strong team orientation and customer focus
• The ability to thrive in a fast-paced environment where change and ambiguity are prevalent
• Excellent interpersonal skills and the ability to build relationships with your team and customers

Nice-to-Haves

* One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment

• Work at home experience
• State or Federal work experience

Benefits

As a valued member of our team, you'll enjoy:

• Paid Training
• Paid Time Off
• Medical, Dental, and Vision Coverage Options
• Life Insurance
• Retirement
• Advancement Opportunity
• Flexible Schedules
• Daily Contests
• Prizes
• Casual Dress Code
• Regular Raises

What We Offer

At arenaflex, we're committed to providing a supportive and inclusive work environment that fosters growth, learning, and success. As a Customer Service Representative, you'll have the opportunity to:

• Develop your skills and knowledge through ongoing training and development programs
• Work with a talented and dedicated team of professionals who share your passion for delivering exceptional customer service
• Contribute to the success of our clients and drive business growth
• Enjoy a competitive salary and benefits package
• Participate in daily contests and prizes
• Enjoy a casual dress code and flexible schedules

How to Apply

If you're a motivated, customer-focused individual with a passion for delivering outstanding service, we want to hear from you! Apply now to join our team and take the first step towards a rewarding and challenging career with arenaflex. Apply Job! Apply for this job