Client Success Associate - Disputes

Mintz Group specializes in investigative services and is seeking a Client Success Associate for their Disputes practice. The role involves providing administrative, coordination, and client engagement support throughout project lifecycles, ensuring consistency and accuracy in case management and communication.

Responsibilities

• Open new matters in accordance with Disputes practice protocols
• Conduct conflict checks in collaboration with legal and compliance teams
• Prepare and issue engagement letters and related documentation
• Track and maintain records for ongoing matters using firm platforms (e.g., SharePoint, HubSpot)
• Track incoming Requests for Proposals (RFPs) and assist with proposal submissions
• Prepare, send, and follow up on proposals using approved firm templates
• Assist in structuring, issuing, and managing retainer agreements
• Monitor proposal status and timelines, including follow-up with clients and internal stakeholders
• Draft and format client-facing documents using approved templates
• Manage routine client correspondence and follow-up under supervision of Disputes leadership
• Ensure all communications reflect firm standards of tone, clarity, and professionalism
• Coordinate with investigators, researchers, and legal team members to support timely case progress
• Maintain up-to-date project records and timelines in proprietary databases
• Assist in process improvement efforts within the Disputes practice by identifying administrative bottlenecks or gaps
• Participate in case tracking, scheduling, and administrative reporting

Skills

• 1–2 years of administrative, legal assistant, or client service experience, preferably in a law firm, investigative practice, or legal services organization
• Familiarity with conflict check processes, legal engagement documentation, and client proposals
• Proficiency with systems such as SharePoint, HubSpot, or similar client/case tracking tools
• Strong written communication skills with attention to professional tone, formatting, and client-facing presentation
• Exceptional attention to detail and ability to manage administrative workflows and meet deadlines
• Demonstrates strong coordination skills, working effectively across teams to support smooth case progression
• Handles shifting priorities and deadlines with professionalism; able to adjust support across multiple cases
• Undergraduate degree required
• Multilingual candidates are encouraged to apply

Benefits

• Discretionary Bonus
• Flexible Time Off Policy
• Comprehensive Health Benefits: Medical, dental, and vision coverage
• Retirement Savings: 401(k) plan with employer match
• Parental Leave
• Hybrid Work Environment: Candidate must live in San Francisco, Metro DC or New York City areas.
• Life Insurance: Company-sponsored basic life and AD&D insurance
• Additional Benefits: FSAs, Transit, and Parking

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