Experienced Full Stack Customer Service Representative – Remote Call Center
At arenaflex, we're dedicated to helping and educating Americans about the potential harmful side effects of certain medications, medical products, consumer products, and toxins. Our mission is built on giving people hope if they've personally suffered or lost a loved one due to negligence. We're seeking an experienced and results-driven Customer Service Representative to join our remote call center team.
About arenaflex
arenaflex is a leading organization in the industry, founded in 2015 with a commitment to making a positive impact on people's lives. Our team is passionate about delivering exceptional customer service and providing a supportive environment for our representatives to thrive. We're proud to offer a dynamic and inclusive workplace culture that values diversity, equity, and inclusion.
Responsibilities
As a Customer Service Representative at arenaflex, you'll play a critical role in connecting with individuals who have potentially qualified for compensation. Your responsibilities will include:
- Connecting with callers through an automated dialer and engaging in high-volume conversations (40-50 calls per day)
- Identifying and qualifying potential clients who meet our criteria for compensation
- Multitasking and utilizing multiple windows to efficiently manage calls and data
- Achieving or exceeding monthly Key Performance Indicators (KPIs) to improve retention, upsell, and cross-sell rates
- Accurately utilizing phone software (VICI), Proprietary Customer Relationship Database (CRM), and following scripts as required
- Participating in training and learning opportunities to expand your knowledge of the position
- Adhering to all company policies and procedures
- Assisting with other projects as needed
- Self-troubleshooting and problem-solving basic IT issues
Key Performance Indicators (KPIs)
* Monthly retention rates
- Upsell and cross-sell rates
- Client satisfaction ratings
- Average handling time (AHT)
- First call resolution (FCR)
Requirements
To succeed in this role, you'll need:
- Excellent verbal and written communication skills
- Excellent interpersonal and customer service skills
- Strong problem-solving and conflict resolution skills
- A competitive spirit – we work as a team, but pay for performance!
- Ability to work 40+ hours per week
- Residency in the State of Florida or New Jersey
- A quiet, distraction-free workspace
- Reliable hardwired Desktop or Laptop PC (no Mac or Chromebook) with:
+ 8GB of RAM + 20 GB of free storage + 1.2 GHz or faster CPU
- High-speed internet (50Mbps with 100MBps upload minimum – standard internet)
- Reliable Noise Cancellation Headset that is wired via USB (e.g., gaming headset with mic/Logitech G432) (average price: $20-$30)
- Strong background in call-center environment and sales-focused experience
- 2+ years of phone sales/customer service experience
Ideal Candidate Profile
* Results-driven and customer-focused
- Excellent communication and interpersonal skills
- Strong problem-solving and conflict resolution skills
- Ability to work in a fast-paced environment with high volume calls
- Self-motivated and proactive
- Strong team player with a competitive spirit
What We Offer
* Total Compensation up to $33.00+/hour ($70,000+)
- Health Insurance, Vision & Dental Coverage
- Paid Holidays and Paid Time Off (PTO)
- Eligible for overtime outside of training period
- Opportunities for career growth and professional development
- Collaborative and inclusive workplace culture
Work Environment
* Full-time schedule of 40 hours a week from the following hours: + Monday-Thursday: 8:30 AM to 5:00 PM Eastern or 9:00 AM - 5:30 PM Eastern + Friday: 8:30 AM to 4:30 PM Eastern
- Training Schedule: Monday-Thursday: 9:00 AM - 5:00 PM Eastern & Friday: 8:30 AM to 4:30 PM Eastern
How to Apply
If you're a motivated and results-driven individual with a passion for customer service, we encourage you to apply for this exciting opportunity. Please visit our website to submit your application: Apply Job!
arenaflex is an Equal Opportunity Employer
We are committed to creating a diverse and inclusive workplace culture that values diversity, equity, and inclusion. We welcome applications from individuals of all backgrounds and perspectives. Apply for this job