Experienced Veterinary Data Entry Specialist – Remote Customer Service Representative
At arenaflex, we're revolutionizing the way people shop for their pets, and we're looking for talented individuals to join our team of dedicated professionals. As a Veterinary Data Entry Specialist, you'll play a critical role in providing exceptional customer service and support to our pet-parent clients and veterinary partners. If you're passionate about delivering top-notch service, have a keen eye for detail, and are eager to learn and grow, we want to hear from you!
About arenaflex
arenaflex is the fastest-growing e-commerce retailer in the pet industry, and we're committed to providing an unparalleled customer experience. Our team is passionate about delivering innovative solutions that make a real difference in the lives of pets and their owners. We're a dynamic and fast-paced organization that values collaboration, creativity, and a commitment to excellence.
Why You'll Love Working at arenaflex
At arenaflex, we prioritize the health, well-being, and culture of our team members. We offer a range of benefits and perks that make us a great place to work, including:
- Competitive starting wages
- Opportunities for wage increases after 3 months of service
- A comfortable and climate-controlled work environment
- 20% discount program for all pet-related purchases
- 401(k) with company matching
- Regular team-building events and company-sponsored lunch meetings
- Professional development and advancement opportunities
- Paid time off and holidays
- Access to a range of employee discounts and perks through our LifeMart program
What You'll Do
As a Veterinary Data Entry Specialist, you'll be responsible for:
- Connecting directly with veterinary facilities to arrange prescription approvals, resolve client issues, and explain order requests
- Examining and resolving issues to determine proper solutions for clients and partners, and following up on a case-by-case basis to resolve issues
- Completing data entry of prescriptions into arenaflex's healthcare software
- Maintaining a high level of quality through data entry and order handling of veterinary pharmacy orders
- Working with empathy, attention to detail, patience, compassion, and kindness to clients and partners alike
- Demonstrating a willingness to learn and grow, and being open to feedback and constructive criticism
- Communicating with veterinary facilities via telephone (and occasionally other channels) with various topics, primarily using our internal program and systems to explore solutions and record client note accounts
- Expecting a significant portion of the typical business day to be spent on outbound veterinary center/client telephone contacts
What You'll Need
To succeed in this role, you'll need:
- 2 years of experience working in a client or healthcare-focused environment
- Excellent communication skills (written, verbal, and listening)
- Ability to multitask (e.g., chatting on the phone while exploring on the computer and taking notes)
- A strong sense of ownership, self-motivation, and attention to detail
- Proficiency with Microsoft Office
- High school education or equivalent
- Ability to obtain a Pharmacy Professional License from the Kentucky Board of Pharmacy (if required)
- Strong decision-making skills
- Ability to perform multiple tasks and excel in a fast-paced environment
- Flexibility to adjust to changing business needs and adapt to new situations
- Ability to maintain confidentiality and secure sensitive information
- Ability to pass a background check
What We Offer
As a Veterinary Data Entry Specialist at arenaflex, you'll enjoy a competitive salary of $28/hour, as well as a range of benefits and perks that make us a great place to work. We're committed to providing a supportive and inclusive work environment that encourages growth, learning, and collaboration.
How to Apply
If you're passionate about delivering exceptional customer service, have a keen eye for detail, and are eager to learn and grow, we want to hear from you! Apply now to join our team of dedicated professionals and help us revolutionize the way people shop for their pets. Apply Now! Apply for this job