Experienced Customer Service Agent – Delivering Exceptional Experiences at arenaflex
Job Summary:
Join the arenaflex team and embark on a rewarding career as a Customer Service Agent! At arenaflex, we're passionate about delivering exceptional customer experiences that exceed our customers' expectations. As a Customer Service Agent, you'll play a vital role in supporting our Service Department by assisting customers on the phone and in person before, during, and after service/repair processes. If you're a people person with a passion for delivering top-notch customer service, we want to hear from you!
About arenaflex:
arenaflex is a leading retailer of used cars, with over 200 locations nationwide. We disrupted the auto industry by delivering the honest, transparent, and high-integrity experience customers want and deserve. Our innovative approach has helped us become the nation's largest retailer of used cars. At arenaflex, we're committed to helping our associates grow their careers and achieve their best, both at work and in their community. We're recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For.
Key Responsibilities:
As a Customer Service Agent at arenaflex, you'll be responsible for:
- Answering all incoming service calls in a prompt and friendly manner, displaying appropriate tone of voice and empathy throughout the entire customer interaction
- Assisting Customer Advisors/Service Consultants with customers when needed
- Answering basic service department questions, scheduling service appointments, and routing customers' calls
- Providing written messages to the responsible party in a timely manner
- Completing reminder calls for customers scheduled for an appointment
- Assisting the service department in contacting customers once special ordered parts have arrived to schedule appointments
- Contacting customers with Repair Requests to schedule appointments
- Filing repair orders and all supporting documentation daily
- Auditing all sublet invoices to ensure they are processed and resolved per arenaflex Guidelines
- Ensuring the loaner log and dealer tags are always in compliance with audit requirements
Job Specifications:
* Accountable to Associate 1 Competency Model
- Demonstrate exceptional interpersonal, communication, and customer service skills
- Demonstrate exceptional telephone etiquette and active listening skills
- Execute Retail Service Standardized Work
- Provide exceptional customer service at all times by consistently executing the Retail Service Standardized Work and Voice of Customer (VoC) processes
- Maintain or exceed the arenaflex guidelines for customer satisfaction
- Read, interpret, and transcribe data in order to maintain proper records
- Intermediate computer skills, including spreadsheet knowledge
Customer Operator Job Description:
* Successfully work with associates in other departments within the store
- Perform multiple duties in a high-energy, fast-paced working environment
- Demonstrate above-average communication skills with the ability to speak and listen effectively when dealing with customers/associates, both in person and over the phone
- Stay current in arenaflex-provided training in all areas of the Service process
- Possess intermediate computer skills
Working Conditions:
* Primarily indoor environment; may include working at times in noisy conditions
- May require sitting or standing for extended periods of time
- Flexible work hours with shifts that may include nights, weekends, holidays, and 12-hour days
- Follow all arenaflex, O.S.H.A., and EPA standards, including the use of Personal Protective Equipment, and proper waste disposal in required areas
- Adhere to all arenaflex policies, including, but not limited to: Code of Business Conduct, Attendance, Asset Protection, Integrity, Proper Recording of Time, Environmental Health and Safety, and Standards of Professional Appearance policies
Why Join arenaflex?
* Competitive compensation and benefits package
- Opportunities for career growth and professional development
- Collaborative and dynamic work environment
- Recognition and rewards for outstanding performance
- Comprehensive training and support to ensure your success
- A commitment to diversity, equity, and inclusion
How to Apply:
If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity! Please submit your application through our website, and we'll be in touch to discuss your qualifications further.
Equal Opportunity Employer:
arenaflex is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law. Upon an applicant's request, arenaflex will consider reasonable accommodation to complete the arenaflex Job Application.
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