Experienced Bilingual Spanish/English Customer Experts – Remote Work Opportunity at arenaflex
Job Summary:
Join arenaflex, a global digital business services company, as a Bilingual Spanish/English Customer Expert in a remote work setting. As a key member of our team, you will be responsible for delivering exceptional customer experiences, resolving customer inquiries, and providing innovative solutions to varying questions, issues, and concerns. If you are a fearless individual with a passion for delivering only the best, we encourage you to apply for this exciting opportunity.
About arenaflex:
arenaflex is a global digital business services company that delivers the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. With over 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.
Benefits of Working with arenaflex:
* Paid Training
- Competitive Wages
- Full Benefits (Medical, Dental, Vision, 401k and more)
- Paid Time Off
- Employee wellness and engagement programs
arenaflex and You:
Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. As a Bilingual Spanish/English Customer Expert, you will become a key contributor in making that happen.
Responsibilities:
As a Bilingual Spanish/English Customer Expert, your responsibilities will include:
- Fielding customer inquiries and finding innovative ways to respond to varying questions, issues, and concerns
- Connecting with customers via phone/email/chat/social media to resolve their questions or concerns
- Calmly attempting to resolve and de-escalate any issues
- Escalating interactions when necessary and appropriate
- Responding to requests for assistance and/or possible processing payments
- Tracking all call-related information for auditing and reporting purposes
- Providing feedback on call issues
- Meeting sales objectives as defined
Qualifications:
We're looking for fearless people - people who are inspired to deliver only the best in all that we do. The ideal candidate will possess:
- Bilingual Spanish/English
- 6 months customer service experience minimum
- Over 18 years of age
- Ability to type 25 wpm
- High School Graduate or GED
- Comfort with desktop computer systems
- Proven oral & written communication skills
- 6 months Call Center experience, preferred
- Logical problem-solving skills
- Availability to work various shifts
- Ability to use Windows operating systems
- Organization and work prioritization skills
- 6 months sales experience minimum
- Able to work independently
- Ability to work in a constantly changing and fast-paced environment
- Ability to stay composed and objective
- Strong listening skills
- Superior negotiating skills
Work from Home Requirements:
* Internet Requirements: + Minimum subscribed download rate equal or exceeds 15.0 Mbps + Minimum subscribed upload rate equal or exceeds 5.0 Mbps + ISP must have no packet loss and ping under 50ms + Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P or VPN + Proof of internet speed required
- Clean and quiet workspace
Employment Type:
FULL_TIME
Location:
arenaflex is currently hiring for remote work opportunities in the following states: AL, AR, AZ, CT, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NJ, NM, NV, NY, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, VT, WI, WV, WY
How to Apply:
If you are a motivated and customer-focused individual with a passion for delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please visit our website to register as a candidate and submit your application. Apply Job!
Equal Employment Opportunity:
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and diverse work environment that values and respects the contributions of all employees.
Disclaimer:
arenaflex reserves the right to modify or withdraw this job posting at any time without notice. arenaflex is not responsible for any errors or omissions in this job posting. Apply for this job