Experienced Customer Service Event Expert – Live Event Ticketing Industry
At arenaflex, we believe that live events have the power to unite people and create unforgettable experiences. As a leader in the ticketing industry, we're dedicated to simplifying and modernizing the way fans access events, and teams, venues, and shows connect with their audiences. Our mission is to provide ridiculously good customer service, and we're looking for talented individuals to join our Customer Experience (CX) team as Event Experts.
About arenaflex
arenaflex is a cutting-edge ticketing platform that's revolutionizing the way people experience live events. With our innovative technology and fan-first attitude, we're creating a new, open entertainment ecosystem that puts fans at the forefront. Our team is passionate about providing exceptional customer service, and we're committed to making a positive impact on the lives of our customers.
Job Summary
As an Event Expert on our CX team, you'll be the voice of arenaflex to our customers, providing specialized support through email, chat, and phone. You'll work closely with our Enterprise clients, stay up-to-date on our latest features, and help us make data-driven decisions to improve our services. If you're passionate about live events, technology, and customer experiences, we want to hear from you!
Key Responsibilities
* Provide exceptional customer support through email, chat, and phone, with a focus on resolving complex issues and exceeding customer expectations
* Use metrics and consumer insight to inform our product development and improve our services
* Collaborate with our managers to evaluate your performance and set goals for success
* Work with a range of tools, including Talkdesk, Zendesk, Slack, Google business tools, and more
* Go above and beyond for our customers, providing personalized support and solutions
* Attend regular strategy meetings to stay informed about our company goals and objectives
* As you gain experience, you'll have the opportunity to take on more specialized and escalated customer contacts, and contribute to project work that benefits our CX team and the company as a whole
What We're Looking For
* A love for live events and a passion for customer service
* A bachelor's degree (or equivalent experience) and a background in customer service, preferably in a tech startup or high-volume company
* An understanding of the value of using data to make informed decisions and compelling arguments
* Strong communication skills and the ability to carry on a conversation with anyone
* A passion for technology and customer experiences
* The ability to keep a level head and remain calm under pressure
* A strong work ethic and a willingness to adapt to seasonality and tech innovation
* Reliable, high-speed internet (at least 35 Mbps, 50+ Mbps strongly preferred)
* Proficiency in Spanish is a plus
Perks and Benefits
* Flexible work environment, allowing you to work as many days a week in the office as you'd like or 100% remotely
* A WFH stipend to support your home office setup
* Flexible PTO
* Up to 16 weeks of paid family leave
* 401(k) matching program
* Health, vision, dental, and life insurance
* Annual subscriptions to Headspace, Ginger.io, and One Medical
* $120 a month to spend on tickets to live events
* Annual subscription to Spotify, Apple Music, or Amazon music
Compensation
The salary for this role is $22/hr. Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years and depth of experience, certifications, and specific location.
Diversity and Inclusion
arenaflex is committed to providing equal employment opportunities to all employees and applicants for employment regardless of race, color, religion, creed, age, national origin or ancestry, ethnicity, sex, sexual orientation, gender identity or expression, disability, military or veteran status, or any other category protected by federal, state, or local law. We recognize that diversity is a positive attribute and we welcome the differences and benefits that a diverse culture brings.
How to Apply
If you're passionate about live events, customer service, and technology, we want to hear from you! Apply now to join our team as an Event Expert and be a part of our mission to revolutionize the ticketing industry.
Why Join arenaflex?
At arenaflex, we're passionate about creating a positive impact on the lives of our customers. We believe that live events have the power to unite people and create unforgettable experiences. Our team is dedicated to providing exceptional customer service, and we're committed to making a difference in the world.About Our Company Culture
Our company culture is built on a foundation of innovation, collaboration, and customer obsession. We're a team of passionate individuals who are dedicated to making a positive impact on the lives of our customers. We believe in empowering our employees to take ownership of their work, and we're committed to creating a work environment that's inclusive, diverse, and supportive.Our Values
* Customer Obsession: We're passionate about providing exceptional customer service and creating a positive impact on the lives of our customers. * Innovation: We're committed to innovation and continuous improvement, and we're always looking for new ways to solve complex problems. * Collaboration: We believe in the power of collaboration and teamwork, and we're committed to building a culture of open communication and mutual respect. * Diversity and Inclusion: We recognize that diversity is a positive attribute and we welcome the differences and benefits that a diverse culture brings.Our Benefits
* Flexible work environment, allowing you to work as many days a week in the office as you'd like or 100% remotely * A WFH stipend to support your home office setup * Flexible PTO * Up to 16 weeks of paid family leave * 401(k) matching program * Health, vision, dental, and life insurance * Annual subscriptions to Headspace, Ginger.io, and One Medical * $120 a month to spend on tickets to live events * Annual subscription to Spotify, Apple Music, or Amazon musicHow to Apply
If you're passionate about live events, customer service, and technology, we want to hear from you! Apply now to join our team as an Event Expert and be a part of our mission to revolutionize the ticketing industry.Don't miss out on this opportunity to join a dynamic and innovative team! Apply now and be a part of our mission to create a positive impact on the lives of our customers.