Experienced Customer Sales and Service Representative – Delivering Exceptional Experiences with arenaflex

At arenaflex, we're not just a company – we're a community of innovators, thinkers, and doers who are passionate about connecting people, businesses, and things in meaningful ways. We're a place where creativity thrives, and where our employees can grow, learn, and succeed in a dynamic and supportive environment. If you're a sales and customer service professional who is eager to make a difference, we want to hear from you!

About arenaflex

arenaflex is a leading provider of innovative communication and technology solutions that empower individuals, businesses, and communities to thrive in an ever-changing world. Our mission is to power and empower how people live, work, and play by connecting them to what brings them joy. We're a company that values diversity, inclusion, and collaboration, and we're committed to creating a workplace culture that is authentic, supportive, and empowering.

Your Role at arenaflex

As an Experienced Customer Sales and Service Representative at arenaflex, you will be the face of our company, delivering exceptional customer experiences that exceed our customers' expectations. You will be responsible for answering incoming calls from customers, responding to requests about installation, disconnection, or changes to service, and identifying customer needs to proactively offer our products and services. Your goal will be to instill confidence and loyalty in our customers through thoughtful listening, utilizing your knowledge of arenaflex's products and services to effectively service and retain customers.

Key Responsibilities

* Answering incoming calls from customers and responding to requests about installation, disconnection, or changes to service

• Instilling confidence and loyalty in customers through thoughtful listening, utilizing your knowledge of arenaflex's products and services to effectively service and retain customers
• Identifying customer needs and proactively offering our products and services to meet monthly sales goals and to ultimately deliver an outstanding customer experience
• Investigating and resolving customer inquiries and disputes on service, billing, rates, adjustments, and policy issues
• Responding to requests from customers about arenaflex products and services
• Verifying service order accuracy and completeness and making corrections/changes, as needed
• Negotiating the collection of overdue bills
• Working evenings, weekends, holidays, and unscheduled shifts as determined by the needs of the business
• Managing various systems and work tools while engaging on the phone with customers

What We're Looking For

* A true consultative salesperson who is energized by meeting sales goals and building relationships with customers

• Someone who takes a deep interest in learning about customers, business challenges, and industry trends
• A fast-paced and urgent individual who can manage incidents and juggle multiple priorities
• A person with empathy and communication skills who can diffuse sensitive situations
• A customer service professional who takes real ownership of customer concerns and is driven to provide exceptional customer service
• Someone who is passionate about staying connected to what matters most to our customers

Preferred Qualifications

* Related Associate Degree or 2+ years' relevant experience

• Customer Service call center experience
• Previous collections experience
• Experience with selling products and services
• Customer service skills
• Demonstrated ability to communicate with detail and precision

What We Offer

* A dynamic and supportive work environment that encourages creativity, innovation, and growth

• Opportunities for professional development and career advancement
• Competitive pay and benefits package
• Recognition and rewards for outstanding performance
• A collaborative and inclusive culture that values diversity and promotes a sense of belonging
• Flexible work arrangements, including remote work options
• Opportunities to make a difference in our customers' lives and in our communities

Work Environment

* This is a remote role, and you will work from home with occasional in-person trainings and meetings

• You will be required to work 37.5 hours per week, with flexibility to work evenings, weekends, and holidays as needed
• You will be expected to manage various systems and work tools while engaging on the phone with customers

Equal Employment Opportunity

arenaflex is an equal opportunity employer, and we celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. We are committed to creating a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best.

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please visit our website to learn more about arenaflex and to submit your application. Apply for this job