Experienced Part-Time Evening Customer Service Representative – Shareholder Communications

At arenaflex, we're committed to delivering exceptional customer experiences that exceed our clients' expectations. As a Part-Time Evening Customer Service Representative, you'll play a vital role in our National Campaigns Unit, providing shareholder communications for public companies on behalf of our internal clients. If you're passionate about delivering top-notch customer service and have a knack for resolving complex issues, we want to hear from you!

About arenaflex

arenaflex is a leading provider of Full-Stack Technology Services, Talent Services, and real-world application solutions. With a team of 80,000 strong, we work with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe, and Asia. Our mission is to empower our clients to drive change and take advantage of new opportunities. As an industry leader, we're dedicated to fostering a culture of innovation, collaboration, and excellence.

Job Summary

As a Part-Time Evening Customer Service Representative, you'll be responsible for providing exceptional customer service to shareholders, responding to inbound, outbound, and email inquiries, and resolving complex issues related to contested proxy meetings. Your primary goal will be to ensure that shareholders receive accurate and timely information, while also promoting the interests of our clients.

Key Responsibilities

* Respond to shareholder inquiries via phone, email, and chat, providing accurate and timely information about contested proxy meetings and our clients' positions

• Resolve complex issues and concerns related to shareholder communications, working closely with our internal clients and stakeholders
• Develop and maintain a deep understanding of our clients' businesses, products, and services to effectively communicate their positions to shareholders
• Collaborate with our National Campaigns Unit to develop and implement effective shareholder communication strategies
• Utilize our CRM system to track and manage shareholder interactions, ensuring that all communications are accurate and up-to-date
• Participate in ongoing training and development programs to enhance your skills and knowledge in customer service, shareholder communications, and industry-specific topics

Essential Qualifications

* 1-2 years of experience in customer service, sales, or a related field

• Excellent communication and interpersonal skills, with the ability to build strong relationships with shareholders and internal clients
• Strong problem-solving and analytical skills, with the ability to resolve complex issues and concerns
• Proficiency in Microsoft Office, particularly Excel, Word, and Outlook
• Ability to work independently and as part of a team, with a strong focus on collaboration and teamwork
• Strong attention to detail and organizational skills, with the ability to manage multiple priorities and deadlines

Preferred Qualifications

* Experience in shareholder communications, investor relations, or a related field

• Knowledge of the financial industry, including public companies, proxy meetings, and shareholder communications
• Familiarity with CRM systems and other customer service software
• Experience working in a remote or virtual environment
• Bachelor's degree in Business, Communications, or a related field

Skills and Competencies

* Excellent communication and interpersonal skills

• Strong problem-solving and analytical skills
• Ability to work independently and as part of a team
• Strong attention to detail and organizational skills
• Proficiency in Microsoft Office, particularly Excel, Word, and Outlook
• Ability to manage multiple priorities and deadlines
• Strong customer service skills, with a focus on resolving complex issues and concerns
• Ability to work in a fast-paced, dynamic environment

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their careers. As a Part-Time Evening Customer Service Representative, you'll have access to ongoing training and development programs, including:

• Ongoing training and development programs to enhance your skills and knowledge in customer service, shareholder communications, and industry-specific topics
• Opportunities for career advancement and professional growth within our National Campaigns Unit and beyond
• Access to our Employee Assistance Program, which provides confidential support and resources for employees and their families
• Opportunities to participate in community service and volunteer programs, promoting our values of social responsibility and community engagement

Work Environment and Company Culture

As a remote employee, you'll have the flexibility to work from the comfort of your own home, while still being part of a dynamic and collaborative team. Our company culture is built on the values of innovation, collaboration, and excellence, with a focus on empowering our employees to drive change and take advantage of new opportunities.

Compensation, Perks, and Benefits

As a Part-Time Evening Customer Service Representative, you'll enjoy a competitive compensation package, including:

• $20.00 per hour
• Medical, dental, and vision benefits
• Critical Illness, Accident, and Hospital benefits
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability benefits
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Application Deadline

This position will be accepting applications until December 20, 2024. If you're passionate about delivering exceptional customer service and have a knack for resolving complex issues, we want to hear from you! Apply now to join our team and take advantage of this exciting opportunity to grow and develop your career. Apply Job! Apply for this job