DTC Subscription Product Buyer & Retention Manager | 100% Remote EU
At Foxelli Group, we're not just leading the digital marketplace - we're redefining it. With 10 years of experience and a portfolio of thriving direct-to-consumer (D2C) brands generating over $20 million USD annually, we’re pushing boundaries to achieve our next growth milestone.
Now, we're looking for a strategic buyer with DTC instincts to take ownership of one of our subscription-based e-commerce brands.
THE ROLE
As our DTC Subscription Product Buyer & Retention Manager, you’ll own the end-to-end curation, sourcing, and optimization of our subscription box offering. You will play a pivotal role in driving retention, elevating customer experience, and ensuring that every box delivers tangible value.
This role is 60% product buying & supplier coordination, 20% customer insight & feedback, and 20% experience and retention optimization.
RESPONSIBILITIES
Product Buying & Inventory Curation
Curate and source all items for the subscription box, ensuring variety, quality, and alignment with brand identity.
Manage supplier relationships, negotiate terms, and ensure on-time deliveries.
Customer Research & Experience Enhancement
Design and analyze surveys and feedback loops to understand customer preferences, satisfaction, and retention risks.
Implement data-driven product and box improvements based on insights.
Subscription Box Execution
Oversee box presentation, unboxing experience, and creative insert production (e.g. guides, magazines).
Collaborate with copywriters and designers to create high-quality branded assets.
Churn Prevention & Retention
Monitor churn rates, analyze cancellation reasons, and improve retention flows.
Launch loyalty programs, experience enhancements, and strategic initiatives to increase LTV.
Cross-Functional Collaboration
Work closely with inventory, customer support, and marketing teams to ensure seamless product delivery and communication.
Act as the brand’s internal voice of the customer.
SKILLS & EXPERIENCE
2–4+ years in e-commerce buying, merchandising, or inventory management—subscription/DTC experience preferred.
Solid understanding of what makes a great product experience for recurring customers.
Strong sense of quality, detail, and brand coherence in product selection.
Proficiency in tools like Google Sheets, surveys, and project management systems (Asana, Notion, or similar).
Independent, proactive, and able to operate effectively in a fully remote, fast-paced environment.
Fluent in English (written and verbal).
THE RECRUITMENT PROCESS
DISC Assessment (10 min)
A brief assessment to understand your working style and team dynamics. Aligned with the OCEAN (Big Five) framework to support well-rounded collaboration.
Introductory Call with Talent Acquisition (30–45 min)
An opportunity to learn more about each other, discuss your background, the role, and our company culture.
Role-Related Task
A short assignment designed to reflect real aspects of the position and highlight your approach to problem-solving.
Final Interview (45–60 min)
A conversation with the Hiring Manager and HR to explore your expertise, alignment with the role’s vision, and answer any questions you may have.
Reference Check
Conducted as a final step to confirm previous experience and ensure a strong mutual fit.
Decision & Feedback
We’ll provide timely and transparent feedback, regardless of the outcome.
FIXED SERVICE FEE
€1,500 - €2600 after taxes, depending on your skills, competencies, and experience.
❕Please note that this role is based on a freelance agreement.
PERKS & BENEFITS
Complimentary gym memberships and company-sponsored outdoor adventures for your strength and to keep your physical well-being in check.
A personal development budget is at your disposal for your personal and professional growth to ensure you keep growing continuously.
Generous paid time off, including parental leave and vacation days, to recharge and rejuvenate and ensure you’re well-rested.
A budget for your home office setup so you’re comfortable working how you like and where you like.
Strong company culture and a network of unique individuals that celebrate you.
Full flexibility with your schedule in a fully remote setting for your control of a working day, powered by Hubstaff for transparency and fairness.
ELIGIBILITY & LOCATION REQUIREMENTS
❕This role is 100% remote.
At Foxelli Group, our team operates primarily in the Eastern European Time Zone (EET), which is UTC+2 and UTC+3. We also use Revolut for payments, so we are open to hiring candidates in countries where Revolut payments are supported.
For full-time roles, we expect hires to be available during at least 5 hours of typical working hours in the EET time zone to ensure effective collaboration and communication.
This requirement does not apply to part-time roles.
Currently, we are hiring in Albania, Bosnia and Herzegovina, Croatia, Czech Republic, Estonia, Greece, Georgia, Kosovo, Latvia, Lithuania, Moldova, Montenegro, North Macedonia, Poland, Portugal, Romania, Slovakia, Malta, Slovenia, Serbia, Cyprus, Bulgaria, Hungary, Netherlands, the United Kingdom, and South Africa.