Experienced Customer Service Representative – Health Insurance Enrollment and Support
At arenaflex, we're revolutionizing the way people find and enroll in health insurance. As a Remote Customer Service Representative, you'll be a vital part of our team, delivering exceptional customer experiences and helping individuals navigate the complexities of health insurance. If you're a self-driven, dedicated, and customer-focused individual with a passion for making a difference, we want to hear from you.
About arenaflex
arenaflex is a leading provider of cloud-based enrollment tools, serving state-based exchanges, brokers, insurers, and consumers across the country. Our mission is to make finding and enrolling in health insurance simple, and we're committed to building a motivating and positive work environment that fosters growth and development. With a strong focus on innovation and customer satisfaction, we're proud to have the largest state-based marketplace footprint and a consumer-friendly interface that empowers millions of consumers to make better health plan decisions.
Join our Elite Team
As a Remote Customer Service Representative, you'll be part of a dynamic team that's passionate about delivering exceptional customer experiences. You'll work closely with our customers, providing technical support, managing accounts, and helping them navigate the complexities of health insurance. Our team is dedicated to building a positive and motivating work environment, and we're committed to supporting each other's growth and development.
Key Responsibilities
As a Remote Customer Service Representative, your key responsibilities will include:
- Inbound and outbound calls to deliver exceptional customer experiences
- Managing customer accounts and providing technical support
- Application data entry and online chat inquiries as assigned
- Interpreting and following defined procedures and policies
- Creative problem-solving skills to resolve customer issues
- Flexibility and adaptability to changing projects and updates
- Time and task management, including multitasking and task prioritization
- Extensive self-study, training, and testing to ensure eligibility for certifications
- Adhering to regulated guidelines for communications via all channels
Essential Qualifications
To succeed in this role, you'll need:
- Moderate to advanced computer skills
- A high level of comfort learning new technology
- High level of professionalism
- Excellent verbal and written communication skills
- Comfortable working from home
- Self-motivation and a success-driven attitude
Preferred Experience
While not required, previous experience in customer support or technical support roles, as well as experience with Group and/or Individual health insurance, or the Affordable Care Act, would be a plus. Familiarity with CRM systems and practices, as well as Spanish bilingual skills, are also highly valued.
What We Offer
As a Remote Customer Service Representative at arenaflex, you'll enjoy:
- Paid training to ensure your success in the role
- Full-time, seasonal temp-to-permanent roles with opportunities for growth and development
- Performance and attendance-based incentives, in addition to your base pay
- The convenience of working from home
- A collaborative and supportive team environment
- 401K match and individual coverage HRA (ICHRA)
- Paid time off (PTO)
Compensation Details
* Base pay: $14.50 per hour
- Enhanced rate: $16.00 per hour contingent on weekly attendance and performance
- Spanish bilingual base pay: $15.50 per hour
- Spanish bilingual enhanced rate: $17.00 per hour contingent on weekly attendance and performance
Requirements
To ensure your success in this role, you'll need:
- 18 years of age or older
- Minimum internet speed of 35 mb/s
- Dedicated, private, and secure workspace
- Personal laptop or desktop computer required for the training period
- Commitment to full attendance during the 3-week training period
- Completion of a background check and health screening
- Cable/fiber broadband internet with a hard-wired ethernet connection required (mobile internet service providers and satellite not compatible)
Why Join arenaflex?
At arenaflex, we're passionate about making a difference in the lives of our customers. We're committed to building a positive and motivating work environment that fosters growth and development. If you're a self-driven, dedicated, and customer-focused individual with a passion for making a difference, we want to hear from you. Apply now to join our elite team and start making a difference in the lives of our customers. Apply Job! Apply for this job