Experienced Customer Service Team Manager – Arabic & English Fluency in Jordan
At arenaflex, we're dedicated to delivering world-class service to our customers, and we're looking for a talented Customer Service Team Manager to join our team in Jordan (AMM15). As a key member of our customer-facing team, you'll be responsible for leading a team of 20-25 Customer Service Associates (CSAs) and ensuring they have the support and resources they need to deliver exceptional service to our customers.
About arenaflex
arenaflex is a global leader in e-commerce, and our mission is simple: we want to be the place where our customers can find, discover, and buy anything online. We're committed to delivering world-class service to our customers, and we're looking for talented individuals like you to help us achieve this goal.
Job Summary
As a Customer Service Team Manager at arenaflex, you'll be responsible for leading a team of Customer Service Associates (CSAs) and ensuring they have the support and resources they need to deliver exceptional service to our customers. You'll be responsible for coaching, developing, and engaging your team members, as well as using quantitative and qualitative data to identify opportunities to coach and celebrate their success.
Key Responsibilities
* Manage day-to-day operations with a team of 20-25 Customer Service Associates (CSAs)
* Hold regular 1-1 meetings with CSAs every week
* Manage work prioritization and delivery based on business needs
* Ensure high-quality delivery under aggressive deadlines
* Track weekly/monthly metrics and process reviews with stakeholders across time zones
* Initiate and lead process improvement projects, present solution proposals, and implement them to other applicable/in-scope operational areas
* Communicate policies to associates and become the primary information source for staff; follow-up to ensure compliance and consistency; take corrective action as necessary and document the issue and actions taken
Essential Qualifications
* 5-7 years of overall experience and 3-4 years of supervisory exposure in managing a team size of 25-30 associates
* Microsoft Excel Advanced knowledge
* Excellent time management, organizational talent, and presentation skills
* Ability to deal with constant change positively and maintain high motivation
* Demonstrated ability to handle reporting and analysis
* Ability to effectively and efficiently complete difficult goals or assignments
* Strong interpersonal and communication skills
Preferred Qualifications
* Graduate Degree is preferred
* Preferred Project Management & knowledge of Six Sigma/Lean Processes
* Advanced computer skills using a variety of programs is highly desired
* 24/7/365 availability, including willingness to work on weekends, and outside of the 'standard' work day
* 3 plus years' experience with Customer service
Work Environment and Company Culture
As a Customer Service Team Manager at arenaflex, you'll be part of a dynamic and fast-paced team that's dedicated to delivering world-class service to our customers. You'll have the opportunity to work with a talented team of professionals who are passionate about customer service and committed to excellence. Our company culture is built on a foundation of teamwork, innovation, and customer obsession, and we're looking for individuals who share these values.
Career Growth Opportunities and Learning Benefits
arenaflex is committed to helping our employees grow and develop their careers. As a Customer Service Team Manager, you'll have access to a range of training and development opportunities, including leadership development programs, customer service training, and technical skills training. You'll also have the opportunity to work with a talented team of professionals who can provide guidance and support as you grow and develop in your career.
Compensation, Perks, and Benefits
As a Customer Service Team Manager at arenaflex, you'll be eligible for a range of benefits, including competitive salary, comprehensive health insurance, retirement savings plan, and paid time off. You'll also have access to a range of perks, including flexible work arrangements, employee discounts, and recognition and rewards programs.
How to Apply
If you're a motivated and results-driven individual with a passion for customer service, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We can't wait to hear from you!
Equal Opportunity Employer
arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and diverse work environment that reflects the communities we serve.
Contact Information
If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us. We look forward to hearing from you!
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Join our team at arenaflex
At arenaflex, we're dedicated to delivering world-class service to our customers, and we're looking for a talented Customer Service Team Manager to join our team in Jordan (AMM15).
About arenaflex
arenaflex is a global leader in e-commerce, and our mission is simple: we want to be the place where our customers can find, discover, and buy anything online.
Key Responsibilities
- Manage day-to-day operations with a team of 20-25 Customer Service Associates (CSAs)
- Hold regular 1-1 meetings with CSAs every week
- Manage work prioritization and delivery based on business needs
- Ensure high-quality delivery under aggressive deadlines
- Track weekly/monthly metrics and process reviews with stakeholders across time zones
- Initiate and lead process improvement projects, present solution proposals, and implement them to other applicable/in-scope operational areas
- Communicate policies to associates and become the primary information source for staff; follow-up to ensure compliance and consistency; take corrective action as necessary and document the issue and actions taken
Essential Qualifications
- 5-7 years of overall experience and 3-4 years of supervisory exposure in managing a team size of 25-30 associates
- Microsoft Excel Advanced knowledge
- Excellent time management, organizational talent, and presentation skills
- Ability to deal with constant change positively and maintain high motivation
- Demonstrated ability to handle reporting and analysis
- Ability to effectively and efficiently complete difficult goals or assignments
- Strong interpersonal and communication skills
Preferred Qualifications
- Graduate Degree is preferred
- Preferred Project Management & knowledge of Six Sigma/Lean Processes
- Advanced computer skills using a variety of programs is highly desired
- 24/7/365 availability, including willingness to work on weekends, and outside of the 'standard' work day
- 3 plus years' experience with Customer service
Work Environment and Company Culture
As a Customer Service Team Manager at arenaflex, you'll be part of a dynamic and fast-paced team that's dedicated to delivering world-class service to our customers.
Career Growth Opportunities and Learning Benefits
arenaflex is committed to helping our employees grow and develop their careers.
Compensation, Perks, and Benefits
As a Customer Service Team Manager at arenaflex, you'll be eligible for a range of benefits, including competitive salary, comprehensive health insurance, retirement savings plan, and paid time off.
How to Apply
If you're a motivated and results-driven individual with a passion for customer service, we encourage you to apply for this exciting opportunity.
Contact Information
If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us.
``` Apply for this job