Experienced Customer Service Phone Representative – Fitness Service and Sales Department
At arenaflex, we're passionate about delivering exceptional customer experiences that exceed our members' expectations. As a Customer Service Phone Representative in our Fitness Service and Sales Department, you'll play a vital role in helping us achieve this goal. We're seeking a highly motivated and empathetic individual to join our team, working from the comfort of their own home. If you're a people person with a passion for providing top-notch customer service, we want to hear from you!
About arenaflex
arenaflex is a dynamic and growing company that's revolutionizing the fitness industry. Our commitment to innovation, customer satisfaction, and employee well-being has earned us a reputation as a leader in our field. We're proud to offer a unique and supportive work environment that fosters growth, creativity, and collaboration. As a Customer Service Phone Representative, you'll be part of a talented team that's dedicated to delivering exceptional results and making a real difference in people's lives.
Key Responsibilities
As a Customer Service Phone Representative, you'll be responsible for:
- Delivering exceptional service as the first point of contact to our customers
- Answering inbound phone calls, identifying and resolving caller needs, and providing information with amazing customer service
- Making outbound appointment setting calls from already generated inquiries
- Maintaining accurate and useful database records
- Managing and monitoring SMS (texting platform) and delivering the same amazing customer service as taking calls
- Answering questions about the product details, the company, and issues about accounts for the customers
- Performing basic account maintenance activities
- Meeting Quality Assurance Requirements and other key performance metrics
Essential Duties and Responsibilities
To succeed in this role, you'll need to:
- Have a designated and approved in-home workspace
- Have a secondary work place in case your approved home space has technical difficulties
- Meet the wired internet speed requirements (tested before hiring) No Satellite Internet
- Receive inbound calls
- Place outbound follow-up calls
- Answer SMS messages
- Answer questions about the product details, the company, and issues about accounts for the customers
- Perform basic account maintenance activities
- Meet Quality Assurance Requirements and other key performance metrics
Specific Knowledge, Skills and Abilities
To excel in this role, you'll need:
- Excellent interpersonal, written, and oral communication skills
- Ability to type 40 wpm+
- Ability to work on a computer for extended hours as scheduled
- Ability to speak on the phone and send follow-up emails for extended hours as scheduled
- Excellent active listening skills and the ability to ask probing questions, understand concerns, and overcome objections
- Strong work ethic and self-starter, able to effectively manage multiple priorities and adapt to change within a fast-paced business environment
- Must possess a professional and friendly attitude and be able to quickly develop a rapport with customers over the phone
- Previous call center experience preferred
- Ability to learn and navigate new software quickly
- Previous telesales experience a plus, but not required
- Fitness industry experience a PLUS!
Benefits and Perks
As a valued member of the arenaflex team, you'll enjoy:
- Competitive Base Wages
- Group Healthcare Plan
- Paid Time Off
- Company Training
- Career Advancement Opportunities
- A great incentive program to boost your drive and eagerness to do a great job
- A Fitness Reimbursement Program to promote health
- Career development programs to nurture your skills and abilities in a growing company
Work Environment and Culture
arenaflex is committed to creating a work environment that's supportive, inclusive, and fun. As a Customer Service Phone Representative, you'll have the opportunity to work from the comfort of your own home, with the flexibility to manage your schedule and prioritize your work. Our team is passionate about delivering exceptional results, and we're always looking for ways to improve and grow. If you're a motivated and empathetic individual who's passionate about customer service, we want to hear from you!
How to Apply
If you're a motivated and empathetic individual who's passionate about customer service, we want to hear from you! To apply for this exciting opportunity, please visit our website and submit your application. We can't wait to hear from you and learn more about your qualifications and experience.
Equal Opportunity Employer
arenaflex is an Equal Opportunity Employer. We're committed to creating a diverse and inclusive work environment that values and respects all individuals, regardless of their background, culture, or identity. We're proud to offer a workplace that's free from discrimination and harassment, and where everyone has the opportunity to succeed and grow.
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