Experienced Data Engineer (L5) - Customer Service at arenaflex

At arenaflex, we're revolutionizing the entertainment industry with our innovative approach to storytelling and customer experience. With over 270 million members in 190 countries, we're constantly pushing the boundaries of what's possible in the world of entertainment. Our Customer Service team is at the forefront of this revolution, engaging with millions of members via phone and chat in 25 different languages. As a Data Engineer (L5) in our Customer Service team, you'll play a critical role in building reliable, scalable data pipelines, transforming raw data into core business metrics, and working with custom visualization tools to surface CS insights.

The Role

In this role, you'll collaborate with data engineers, software engineers, and CS business owners to build data pipelines that enable a delightful, efficient customer experience and improve our product based on what our members tell us. You'll work on medium to large-scale data sets (10s of millions of records) using big data technologies like Hive, Presto, Spark, and Flink. Your strong data modeling skills will enable you to design structures that are adaptable to changes in the source data or business processes.

Key Responsibilities

* Collaborate with data engineers, software engineers, and CS business owners to build reliable, scalable data pipelines

• Transform raw data into core business metrics using advanced SQL skills and data modeling expertise
• Work with custom visualization tools to surface CS insights and inform business decisions
• Design and develop data pipelines using big data technologies like Hive, Presto, Spark, and Flink
• Develop and maintain data quality standards and advocate for data quality best practices
• Analyze business problems and prioritize autonomously to drive data-driven decision-making
• Communicate effectively with analysts, engineers, and business leaders to drive business outcomes

Essential Qualifications

* At least 4 years of experience engineering data pipelines using big data technologies (Hive, Presto, Spark, Flink) on medium to large-scale data sets (10s of millions of records)

• Strong data modeling skills, with the ability to design structures that are adaptable to changes in the source data or business processes
• Strong proficiency in Python or Scala, with a passion for writing clean, supportable code
• Advanced SQL skills, with a focus on data quality and best practices
• Analytical aptitude, with the ability to think through business problems and prioritize autonomously
• Strong communication and collaboration skills, with the ability to work effectively with analysts, engineers, and business leaders

Preferred Qualifications

* Experience working with custom visualization tools and data visualization platforms

• Familiarity with cloud-based data platforms and services (e.g. AWS, GCP, Azure)
• Experience with data governance and data quality frameworks
• Strong understanding of data security and compliance best practices
• Experience working in a fast-paced, agile environment with multiple stakeholders and priorities

arenaflex Culture

At arenaflex, we're committed to creating a culture that values diversity, equity, and inclusion. We believe that bringing together different perspectives and backgrounds helps build stronger teams and drives innovation. We're an equal-opportunity employer and celebrate diversity, recognizing that diversity of thought and background builds stronger teams.

Compensation and Benefits

We offer a competitive compensation structure, with an annual salary range of $170,000 - $720,000. You'll also have the opportunity to choose how much of your compensation you want in salary versus stock options. Our comprehensive benefits package includes:

• Health Plans
• Mental Health support
• 401(k) Retirement Plan with employer match
• Stock Option Program
• Disability Programs
• Health Savings and Flexible Spending Accounts
• Family-forming benefits
• Life and Serious Injury Benefits
• Paid leave of absence programs
• Flexible time off for full-time salaried employees

Why Join arenaflex?

At arenaflex, we're passionate about creating a culture that values innovation, creativity, and collaboration. We're committed to making a positive impact on our members and the world around us. If you're a data engineer who is passionate about building scalable data pipelines and driving business outcomes, we'd love to hear from you.

How to Apply

If you're excited about this opportunity to join our Customer Service team as a Data Engineer (L5), please submit your application through our website. We can't wait to hear from you! Apply Now! Apply for this job