Experienced Customer Operations Specialist – Remote Part-Time Opportunity
At arenaflex, we're revolutionizing the way non-profit organizations conduct online raffles with our innovative web hosting platform. As a growing startup, we're dedicated to continually improving our platform and expanding our reach to help more charities and community groups achieve their fundraising goals. We're now seeking a highly skilled and motivated Customer Operations Specialist to join our remote team on a part-time basis.
About arenaflex
arenaflex is a pioneering web hosting platform that empowers non-profit organizations to conduct online raffles efficiently and effectively. Our platform offers a user-friendly, compliant solution that simplifies the process of running raffles, allowing charities and community groups to focus on their core missions while maximizing their fundraising potential. Our innovative features include:
- Easy-to-use raffle creation and management tools
- Secure payment processing
- Automated ticket generation and distribution
- Real-time reporting and analytics
- Compliance features to help organizations adhere to local regulations
The Role
We're seeking a Customer Operations Specialist to work remotely for 20 hours per week. While 1:00 PM - 5:00 PM AEST, Monday to Friday is ideal, we offer flexibility in scheduling these hours to accommodate the right candidate. As a Customer Operations Specialist, you will be responsible for:
- Managing customer support via email and phone
- Handling inbound sales inquiries
- Creating user guides and documentation
- Assisting in developing outbound sales strategies (with potential commission structure)
- Learning and advising on Australian raffle regulations
- Becoming an expert in arenaflex's platform and features
- Managing and resolving support tickets efficiently
- Guiding clients through permit applications and raffle setup processes
- Staying updated on industry trends and regulatory changes
- Contributing to various projects as needed
Key Responsibilities:
* Provide exceptional customer support via email and phone, ensuring timely and effective resolution of customer inquiries
- Handle inbound sales inquiries, providing information and guidance on arenaflex's platform and features
- Create user guides and documentation to support customer understanding and adoption of our platform
- Assist in developing outbound sales strategies, including potential commission structures
- Stay up-to-date on Australian raffle regulations, providing expert advice and guidance to clients
- Develop and maintain in-depth knowledge of arenaflex's platform and features, providing expert support and guidance to clients
- Manage and resolve support tickets efficiently, ensuring timely and effective resolution of customer issues
- Guide clients through permit applications and raffle setup processes, ensuring seamless onboarding and adoption of our platform
- Stay updated on industry trends and regulatory changes, providing expert advice and guidance to clients
Qualifications:
* Excellent communication skills (written and verbal)
- Strong problem-solving abilities
- Proficiency with technology and quick learner of new systems
- Self-motivated and able to work independently
- Adaptable to a fast-paced, evolving startup environment
- Previous customer service experience preferred
- Interest in or experience with non-profit sector is a plus
- Reliable internet connection and quiet work environment for remote work
What We Offer:
* Remote work opportunity
- Part-time schedule (20 hours/week, flexible scheduling)
- Competitive hourly rate of $30 per hour
- Superannuation at 11% of earnings
- Pro-rata entitlements for annual leave and sick leave
- Public holiday entitlements
- Opportunity for growth into a full-time operations role as the company expands
- Chance to make a real impact in a small, growing business
Why Join arenaflex?
* Be part of a dynamic and innovative startup that's making a real difference in the non-profit sector
- Work with a talented and passionate team that's dedicated to delivering exceptional customer support and service
- Enjoy a flexible and remote work arrangement that allows you to balance your work and personal life
- Develop your skills and expertise in a fast-paced and evolving startup environment
- Contribute to the growth and success of a company that's committed to making a positive impact
How to Apply:
If you're a motivated and experienced customer operations professional looking for a new challenge, we'd love to hear from you! Please submit your application, including your resume and a cover letter outlining your experience and qualifications. We can't wait to hear from you! Apply Now Apply for this job