Experienced Customer Service Specialist II – Remote Opportunity at arenaflex

At arenaflex, we're on a mission to revolutionize the way we connect and interact with our customers. As a leading industrial technology leader, we're committed to creating a safer, more sustainable, productive, and connected future. Our Customer Service Teams are at the forefront of this mission, providing exceptional support to our internal and external customers. We're seeking an experienced Customer Service Specialist II to join our remote team and help us deliver extraordinary customer experiences.

About arenaflex

arenaflex is a global industrial technology leader creating a safer, sustainable, productive, and connected future. Our broad range of connectivity and sensor solutions enable the distribution of power, signal, and data to advance next-generation transportation, renewable energy, automated factories, data centers, medical technology, and more. With more than 85,000 employees, including 8,000 engineers, working alongside customers in approximately 140 countries, we ensure that EVERY CONNECTION COUNTS.

Job Summary

As a Customer Service Specialist II at arenaflex, you'll be responsible for providing exceptional support to our internal and external customers, resolving complex issues, and developing strong business relationships. You'll work closely with our customers and Account Managers to plan activity and grow and develop the accounts. Your primary focus will be on delivering extraordinary customer experiences, ensuring that all customer queries are resolved satisfactorily, and identifying opportunities to improve service levels and relationships.

Key Responsibilities

* Ensure all responses follow approved company guidelines

• Handle customer concerns by providing appropriate solutions and alternatives, and then following up to ensure resolution
• Resolve, prioritize, and research customer issues in a timely and accurate fashion
• Work in partnership with our customers and Account Managers to plan activity and grow and develop the accounts
• Manage customer needs and requirements by identifying and seeking out new opportunities to improve the service level and relationship
• Identify and support the customers' business and competition
• Proactively identifying and eliminating potential issues that may negatively affect the customer
• Optimize communications and relationships between Customer Service Advisory Services Support and various other departments and parties involved
• Liaise and coordinate with Account Managers and internal staff proactively in relation to the day-to-day running of the account(s)
• Analyze and lead improvement to Customer's specific KPI's
• Align with the team of specialists to ensure tasks are achieved with quick turnaround
• Representing and advocating internally for the voice of customer
• Answering incoming calls regarding service questions, product problems, billing issues, and general client concern
• Keeping detailed and adequate records of customer interactions, transactions, comments, and complaints
• Performs contract review of all orders for customer requirements to ensure that the Associate Representative (i.e., Order Administration) is processing orders per negotiated requirements including importing and exporting requirements
• Implement process improvement to standardized operational procedures (SOP)
• Works under limited or minimal supervision, referring only very complex issues to higher levels
• May provide training and guidance to others

Essential Qualifications

* Associates' degree and above preferred

• Relevant work experience (3+ years) Prefer experience within the Manufacturing arena
• SAP or Salesforce system knowledge is required
• Proficiency with MS Office applications
• Ability to work in a fast-paced ever-changing environment
• Analytical skills and problem-solving capabilities
• Strong Project, account, and time management skills
• Must be a self-starter
• Flexibility to work extended hours, when needed

Preferred Qualifications

* Experience working in a customer-facing role

• Knowledge of industry-specific software and systems
• Experience with process improvement and change management
• Strong communication and interpersonal skills
• Ability to work in a team environment

Competencies

* Values: Integrity, Accountability, Inclusion, Innovation, Teamwork

• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment
• Strong project management and time management skills
• Self-motivated and proactive
• Ability to work independently with minimal supervision

What We Offer

* Competitive base salary commensurate with experience: $51,600 - $77,400 (subject to change dependent on physical location)

• Total Compensation = Base Salary + Incentive(s) + Benefits
• Comprehensive benefits package including health insurance, 401(k), disability, life insurance, employee stock purchase plan, paid time off, and voluntary benefits
• Opportunity to work with a global leader in industrial technology
• Collaborative and dynamic work environment
• Professional development and growth opportunities
• Recognition and rewards for outstanding performance

How to Apply

If you're a motivated and customer-focused individual looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We can't wait to hear from you!

Equal Opportunity Employer

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and diverse work environment that values and respects the contributions of all employees. Apply for this job