Experienced Customer Service Representative – Work from Home Opportunity in Tennessee

Are you a customer-centric individual with excellent communication skills, looking for a challenging and rewarding role in a dynamic work environment? Do you thrive in a fast-paced environment where no two days are the same? If so, we invite you to join arenaflex, a leading retail brand, as an Experienced Customer Service Representative in our Work from Home program in Tennessee.

About arenaflex

arenaflex is a leading retail brand that comprises seven leading retail brands – arenaflex, arenaflex, arenaflex, arenaflex, arenaflex, and arenaflex – all dedicated to providing a more human way to shop. We are the largest player in video commerce ("vCommerce"), which includes video-driven shopping across linear TV, ecommerce sites, digital streaming, and social platforms. Our mission is to enrich life's everyday moments, and we're looking for talented individuals like you to join our team.

The Opportunity

As an Experienced Customer Service Representative, you will be responsible for handling inbound customer calls, providing exceptional customer service, and resolving customer complaints in a timely and professional manner. You will work from the comfort of your own home, using our state-of-the-art technology to connect with customers and provide a seamless shopping experience.

Key Responsibilities:

* Handle a high volume of inbound customer inquiries in a fast-paced environment

• Assist customers with questions, resolve issues, and provide personalized solutions
• Calls may include confirming refunds, taking payments, placing orders, and analyzing account data
• Opportunity for advancement and upward mobility across the entire arenaflex family of brands
• Reporting to your Customer Service Supervisor

What You Bring:

* Must reside in Florida, Tennessee, or Virginia

• Bilingual Spanish speaking opportunities available
• Ability to problem-solve and de-escalate unique situations while sustaining a high-paced call volume
• Experience working in a virtual environment with a set schedule and structured day
• Excellent communication and interpersonal skills
• Ability to navigate multiple systems and screens while assisting customers
• Follow arenaflex computer system requirements
• Troubleshoot own technical problems (in partnership with IT when needed)
• Available to work weekends, holidays, and additional hours

Compensation and Benefits:

* Starting rate is $15.00/hour

• Additional $0.60/hour for qualified bilingual Specialists
• Automatic increases in pay every 6 months for 2 years resulting in $17.00/hour (after 24 months)
• New! Pay for Performance incentive paid out monthly to eligible team members
• Comprehensive Total Rewards package including competitive compensation, health care benefits starting on day 1, 401(k), paid time off, tuition reimbursement, employee assistance program, parental leave, paid volunteer hours, company discounts, and much more

Training Schedule:

* Your employment with arenaflex begins with a six-week paid training program that requires full attendance and involvement throughout

• The training schedule and the working schedule after training will be different

System Requirements:

* Self-provided Computer or laptop with a Microsoft Windows operating system, Windows 10 or newer, and no more than three years old

• Headset compatible with arenaflex specifications (arenaflex reimburses $75 for headset)
• High-speed internet connection. Satellite, broadband, wireless, or dial-up services are not an option
• Mac/Apple products, Chromebooks, Surfaces, and notebooks are not supported

The Application Process:

* Complete Application

• Complete skills assessment on mobile device or computer
• Self-schedule interview
• Complete interview
• Remote work is not permitted in NYC at this time

Why Join arenaflex?

* Friendly teams, ambitious projects, and fast-moving careers

• Comprehensive Total Rewards package including competitive compensation, health care benefits starting on day 1, 401(k), paid time off, tuition reimbursement, employee assistance program, parental leave, paid volunteer hours, company discounts, and much more
• Commitment to diversity, equity, and inclusion
• Opportunity to work with a leading retail brand in a dynamic and fast-paced environment

How to Apply:

* Click Apply and log in with your existing account or create an account

• This will allow you to check the status of your application at any time and receive the most up-to-date communications from our Talent Acquisition team

Don't miss this opportunity to join arenaflex as an Experienced Customer Service Representative in our Work from Home program in Tennessee. Apply today and take the first step towards a rewarding and challenging career with a leading retail brand! Apply for this job