Experienced Customer Service Representative – Work from Home in Texas

Join arenaflex, a leading retail company, as a Customer Service Representative and embark on a rewarding career that combines excellent customer service skills with the flexibility of working from home. As a key member of our team, you will be responsible for providing top-notch support to our customers, resolving their queries, and ensuring their satisfaction with our products and services.

About arenaflex

arenaflex is a dynamic and innovative retail company that is committed to enriching life's everyday moments. We are a diverse and inclusive organization that values our team members and strives to create a workplace where everyone can thrive. With a focus on diversity, equity, and inclusion, we are dedicated to providing equal employment opportunities for all team members and candidates.

The Opportunity

As a Customer Service Representative at arenaflex, you will be working from home, handling a high volume of customer inquiries, and providing personalized support to our customers. Your primary responsibilities will include:

• Answering inbound customer calls in a fast-paced environment
• Problem-solving and de-escalating unique situations while sustaining a high-paced call volume
• Learning and working in a virtual environment with a set schedule and structured day
• Communicating with a variety of customer styles, peers, and leaders
• Navigating multiple systems and screens while assisting customers
• Troubleshooting own technical problems (in partnership with IT when needed)
• Available to work weekends, holidays, and additional hours

Compensation and Benefits

* Starting rate of $15.00/hour

• Automatic increases in pay every 6 months for 2 years, resulting in $17.00/hour (after 24 months)
• New! Pay for Performance incentive paid out monthly to eligible team members
• Comprehensive Total Rewards package, including competitive compensation, health care benefits starting on day 1, 401(k), paid time off, tuition reimbursement, employee assistance program, parental leave, paid volunteer hours, company discounts, and much more

System Requirements

* Self-provided computer or laptop, running a Microsoft Operating System, operating on Windows 10 and not older than 3 years

• Headset compatible with arenaflex specifications (arenaflex reimburses $75 for headset)
• High-speed internet connection (satellite, broadband, wireless, or dial-up services are not an option)
• Mac/Apple products, Chromebooks, Surfaces, and notebooks are not supported

Training Schedule

* Your arenaflex career begins with a paid (6) week training period, where full attendance and participation are required through the duration of the training

• Technical set up on Thursday
• Orientation and Training begin following Monday
• Monday - Friday for six weeks
• 9:00 am - 5:30 pm ET

The Right Candidate

* Problem-solving and de-escalating unique situations while sustaining a high-paced call volume

• Learning and working in a virtual environment with a set schedule and structured day
• Communicating with a variety of customer styles, peers, and leaders
• Navigating multiple systems and screens while assisting customers
• Troubleshooting own technical problems (in partnership with IT when needed)
• Available to work weekends, holidays, and additional hours
• Reside in Florida, North Carolina, South Carolina, Texas, Virginia, or Boise, Idaho area

Application Process

* Complete Application

• Complete skills assessment on mobile device or computer
• Self-schedule interview
• Complete interview
• Remote work is not permitted in NYC at this time

Why Join arenaflex?

* Enjoy being part of a team that creates experiences and delights customers

• Excited about retail, fashion, media, social, live streaming, technology, customer service, design, and more
• Want to grow professionally and learn every day
• Appreciate a company committed to diversity, equity, and inclusion
• Value a workplace where intentional connections matter

Equal Employment Opportunity

arenaflex is an equal opportunity employer and is committed to ensuring that our workplace provides equal employment opportunities for all team members and candidates. We comply with all applicable federal, state, and local laws and regulations. If you need reasonable accommodations/support throughout the application process, please contact us at [insert email address] for assistance.

Apply Today!

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