Experienced Full Stack Customer Support Consultant – Multilingual Environment & Home Office

Are you passionate about the world of tech and eager to be a part of a dynamic team that's shaping the future of SaaS, software, and hardware solutions? Look no further! blithequark is seeking an experienced and multilingual Customer Support Consultant to join our multicultural and multilingual environment. As a key member of our team, you'll have the opportunity to thrive in a home office setting, master new skills, and achieve challenging goals with our People First management approach.

Unlock Your Potential with blithequark

At blithequark, we're committed to creating a workplace that's inclusive, supportive, and empowering. Our team is made up of individuals from diverse backgrounds and experiences, and we welcome people who share our passion for innovation and customer satisfaction. As a Customer Support Consultant, you'll be part of a global team that's dedicated to providing exceptional support to our clients and their customers.

What You'll Do

As a Customer Support Consultant, you'll be responsible for:

• Providing exceptional customer support via chats, emails, and other communication channels
• Building positive and long-lasting relationships with customers from diverse backgrounds and cultures
• Meeting team Key Performance Indicators (KPIs) and contributing to the overall success of our customer support team
• Staying up-to-date with cutting-edge technology and industry trends to provide expert support to our clients and their customers
• Working with sensitive customer information in a secure and confidential manner
• Applying the latest customer happiness practices to ensure exceptional customer experiences
• Maintaining a working knowledge of our clients' products and services to provide accurate and informed support
• Collaborating with developers and other departments of various IT companies to ensure seamless communication and support

What You Need to Succeed

To be successful in this role, you'll need:

• Native Japanese and English communication skills, with the ability to communicate effectively in both languages
• At least 6 months of experience in a customer support role, with a proven track record of providing exceptional customer service
• Personal or professional experience in the crypto industry, with a deep understanding of the latest trends and technologies
• Analytical and research skills, with the ability to quickly resolve complex customer issues
• A positive and responsible attitude, with a strong commitment to customer satisfaction and team collaboration
• A personal laptop or computer with at least 8Gb of RAM and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Nice to Have

* Experience with CRM systems, with a proven ability to manage customer relationships and data

• Familiarity with our clients' products and services, with a strong understanding of their features and benefits

Benefits and Perks

As a Customer Support Consultant at blithequark, you'll enjoy:

• A flexible schedule that allows you to work from the comfort of your own home
• The opportunity to work fully remotely, with the flexibility to work from anywhere in the world
• An inclusive international environment that celebrates diversity and promotes collaboration
• Compensation in USD, with a competitive salary and bonus structure
• Good bonuses for referring friends and colleagues to our team
• Paid intensive training and probation to ensure your success in the role
• Work-life balance that prioritizes your well-being and happiness
• Responsive management that's committed to your growth and long-lasting cooperation
• Greenhouse conditions for self-development, with opportunities to learn and grow with our team

Who We Are

blithequark is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe. We work with clients from over 30 countries and speak over 60 languages. Since 2010, we've become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world.

Our Culture

At blithequark, we treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience. We welcome people with various backgrounds and experiences, and we're committed to creating a workplace that's inclusive, supportive, and empowering.

How to Apply

If you're passionate about customer support and committed to delivering exceptional experiences, we want to hear from you! Please submit your CV in English, highlighting your outstanding skills and experience. We can't wait to welcome you to our team!

Disclaimer

We're a multinational company with unbiased views, and we're committed to providing equal opportunities and benefits to all candidates, regardless of their background or characteristics. We welcome people from diverse backgrounds and experiences, and we're proud to be an inclusive and supportive workplace. Apply to this job Apply for this job