Admin 1 - Customer Service Representative for QIC A, C, D at blithequark
Are you a customer service professional with a passion for delivering exceptional experiences? Do you thrive in a dynamic, fast-paced environment where no two days are the same? If so, we invite you to join our team at blithequark as an Admin 1 - Customer Service Representative for QIC A, C, D. As a key member of our remote team, you will play a vital role in providing top-notch support to our customers, working collaboratively with colleagues to resolve complex issues, and contributing to the growth and success of our organization.
About blithequark
blithequark is a leading provider of business services to governments, helping them operate health and human services programs with efficiency and effectiveness. Our team of dedicated professionals is committed to making a positive impact on people's lives, and we're looking for like-minded individuals to join our mission.
Job Summary
As an Admin 1 - Customer Service Representative, you will be responsible for managing your call queue, checking callbacks and voicemails for required return calls, and supporting the tasks of other departments as needed. This role requires rotational weekends and holidays, but offers the flexibility of remote work and a competitive compensation package.
Essential Duties and Responsibilities
- Assist with maintaining and reviewing case files, filing electronically, and making inbound and outbound calls with customers to resolve their queries and concerns. - Sort, screen, and distribute incoming and outgoing mail to ensure timely and accurate communication. - Escalate non-routine customer issues to tier 2 Admins, providing clear and concise information to facilitate effective resolution. - Work collaboratively with colleagues in a team environment, communicating and coordinating as necessary to achieve shared goals. - Perform additional duties as assigned by leadership, demonstrating flexibility and adaptability in a dynamic work environment.
Minimum Requirements
- High School Diploma or equivalent. - 0-2 years of experience in customer service or a related field. - Ability to commit to a one-month training program, Monday - Friday, 8:30am - 5:00pm EST. - Ability to work a schedule of Tuesday - Saturday, 9:00am - 5:30pm EST, with rotational weekends and holidays as required. - Reliable internet connection with a speed of 20mbps or higher (50mbps for shared internet connectivity). - Private work area and adequate power source. - Must currently and permanently reside in the Continental US.
Home Office Requirements
- Internet speed of 20mbps or higher (50mbps for shared internet connectivity) to ensure seamless communication and data transfer. - Minimum 5mbps upload speed to facilitate efficient data exchange. - Connectivity to the internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router. - Private work area and adequate power source to maintain productivity and comfort. - Must currently and permanently reside in the Continental US to ensure compliance with regulatory requirements.
EEO Statement
At blithequark, we value diversity and inclusion, and are committed to creating a workplace that reflects the communities we serve. We recognize the unique skills and experiences that active military service members, their spouses, and veteran candidates bring to our organization, and are proud to offer career opportunities that support their transition to civilian life. We are an Affirmative Action/Equal Opportunity Employer, and welcome applications from qualified candidates without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disabled status.
Pay Transparency
blithequark's compensation is based on various factors, including job location, education, training, experience, expected quality and quantity of work, required travel, external market, and internal value analysis. Annual salary is just one component of our total compensation package, which includes short- and long-term incentives, program-specific awards, and a variety of benefits, such as health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays, and paid time off.
Hourly Base Pay Minimum and Maximum for this Position
$17.20 (minimum) $17.20 (maximum)
About the Company
blithequark provides business services to help governments operate health and human services programs, mostly at the state and national levels. Our health services segment offers outsourced program management and administrative services, leveraging our expertise and technology to drive efficiency and effectiveness.
Company Size
5,000 to 9,999 employees
Industry
Healthcare Services
Founded
0
Website
https://www.blithequark.com/ If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity to join our team at blithequark. Apply for this job