Experienced Customer Service Representative – Delivering Exceptional Dental Insurance Support

Are you passionate about delivering top-notch customer service and making a positive impact on people's lives? Do you thrive in a fast-paced, dynamic environment where no two days are the same? If so, we invite you to join the winning team at blithequark, a National Best Places to Work, Ingram's Best Company to Work For, and one of the Top 100 Healthiest Workplaces in America. As a Customer Service Representative, you will play a vital role in providing exceptional support to our subscribers and dental offices, helping them navigate the complexities of dental insurance benefits and claims.

A Day in the Life of a Customer Service Representative at blithequark

As a Customer Service Representative at blithequark, you will be the face of our organization, interacting with customers and stakeholders through phone calls, emails, and written inquiries. Your primary responsibilities will include:

• Answering a high volume of inbound phone calls, providing accurate information about dental insurance benefits and claims
• Listening attentively and asking questions to further determine the needs, requests, or concerns of subscribers and dental offices
• Thoroughly documenting calls to include contact information, nature of the call, and resolution provided
• Utilizing multiple resources to research and resolve any issues related to the inquiry and providing a follow-up response
• Assisting with claims processing, including entry of claims, requesting information from customers, sending out refund requests, quarterly statements, and other communication as needed
• Answering calls or written inquiries regarding pre-tax spending accounts, such as health and dependent care Flexible Spending Accounts (FSA), Health Savings Accounts (HSA), Health Reimbursement Arrangements (HRA) and other employee benefits (vision, COBRA, etc.)
• Exhibiting a positive, professional demeanor and tact throughout all calls
• Consistently adhering to all customer service performance metrics, such as call documentation, quality and accuracy of information provided, etc.

Requirements and Qualifications

To succeed in this role, you will need:

• A high school diploma, some college preferred
• Two years of experience in a high-volume customer service setting
• Previous experience in healthcare/dental field, benefits claims, or consumer-driven health plans is preferred
• Excellent written and verbal communication skills with strong attention to detail
• Ability to thrive in a fast-paced, structured call center setting
• Ability to utilize various technology platforms for effective communication, problem-solving, and relaying information to constituents
• Ability to understand and become knowledgeable of Release of Information policies and procedures and HIPAA regulations, completing work in compliance with these and other standards
• Intermediate skills in Microsoft Office and virtual communication applications such as Microsoft Teams, Zoom, etc.
• Ability to quickly adapt and learn new technologies as they are implemented in the workplace
• Must reside in one of the following states: Kansas, Oklahoma, Missouri, Texas, Nebraska, Iowa, or South Dakota
• Regular and predictable attendance

Why Join blithequark?

At blithequark, we are committed to creating a culture that values and supports our employees' personal and professional growth.

We offer

• A diverse, fun, and engaging workplace that feels like a small and close-knit community
• "You" time: paid vacation, flexible and remote work options, sick time, personal time, holidays, floating holidays, your birthday off with pay, and paid volunteer time for you to give back to a non-profit of your choice
• Top-notch health benefits: best-in-class health, dental, vision, and supplemental plans
• Competitive compensation package that includes an annual bonus and merit increase
• 401(k) plan with company match and additional contribution for those who are eligible
• Employee Assistance Program for you and everyone in your household
• Career growth: Education/tuition assistance, corporate memberships, seminars, professional development courses, robust training programs, and tuition reimbursement programs so employees can improve their knowledge and skills
• Named the top 2022 Healthiest 100 Workplaces in America, including on-site fitness center, employee lounge, self-care room, wellness programs, healthy cooking seminars, biometric screenings, and gym membership benefits
• Our Culture Champions Committee plans various fitness and healthy habits challenges, cooking demonstrations, mental health seminars, social engagement opportunities, community volunteer opportunities, lunch and learns, community leader town halls, and many other activities to enhance employee connection and engagement

What We Offer

* Job Type: Full-time

• Pay: $17.50 - $19.00 per hour
• Benefits:

+ 401(k) + 401(k) matching + Dental insurance + Health insurance + On-the-job training + Paid time off + Professional development assistance + Referral program + Vision insurance + Work from home

• Experience level: 1 year
• Shift: Day shift
• Weekly day range: Monday to Friday
• Work setting: Remote
• Work Location: Remote

How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we invite you to apply for this exciting opportunity. Please visit our website at [insert link] to submit your application. We look forward to hearing from you!

Equal Opportunity Employer

blithequark is an equal opportunity employer. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to Human Resources. Apply for this job