Experienced Customer Experience Specialist – Fiber Internet Support & Account Management

Are you a customer-centric professional with a passion for delivering exceptional service? Do you thrive in a fast-paced environment where no two days are the same? If so, we invite you to join blithequark, a leading broadband provider in Colorado, as a Customer Experience Specialist. This 6-month contract-to-hire opportunity offers a unique blend of on-site and remote work, with a competitive hourly rate of $20.

About blithequark

blithequark is a dynamic and growing company that's revolutionizing the way people connect. Our mission is to deliver fast, reliable, and affordable fiber internet to homes and small businesses across the region. As a Customer Experience Specialist, you'll be part of a talented team that's dedicated to providing world-class service to our customers. With a strong focus on community and innovation, blithequark offers a collaborative and supportive work environment that's perfect for professionals who are passionate about making a difference.

Job Summary

As a Customer Experience Specialist, you'll be responsible for delivering exceptional service to our customers through a variety of channels, including phone, email, and in-person interactions. Your primary focus will be on onboarding new customers, addressing account questions, and facilitating interdepartmental communication. You'll work closely with our sales, marketing, and technical teams to ensure seamless customer experiences and drive business growth.

Key Responsibilities

* Provide exceptional customer service through phone, email, and in-person interactions

• Onboard new customers and ensure a smooth transition to our services
• Address account questions and resolve issues in a timely and professional manner
• Facilitate interdepartmental communication to ensure seamless customer experiences
• Work through a ticketing system to prioritize and manage customer requests
• Collaborate with sales and marketing teams to drive business growth and customer acquisition
• Develop and maintain a deep understanding of our products and services to provide informed solutions to customers

Essential Qualifications

* 2+ years of customer service experience in a fast-paced environment

• Prior experience working in a Fiber/Wireless/Voice Internet Service Provider support role
• Experience working through a ticketing system to prioritize and manage customer requests
• High school diploma or equivalent (GED)
• Strong communication and interpersonal skills, with the ability to work with diverse customer groups
• Ability to work in a team environment and prioritize multiple tasks and responsibilities

Nice to Have Qualifications

* Bilingual – Spanish (fluency in Spanish is a plus, but not required)

• Experience working in a hybrid model, with a combination of on-site and remote work
• Familiarity with customer relationship management (CRM) software and other technical tools
• Strong problem-solving and analytical skills, with the ability to think critically and outside the box

What We Offer

* Competitive hourly rate of $20

• 6-month contract-to-hire opportunity with the potential for long-term employment
• Hybrid work model, with a combination of on-site and remote work
• Opportunities for career growth and professional development
• Collaborative and supportive work environment
• Comprehensive benefits package, including health insurance, retirement savings, and paid time off
• Access to cutting-edge technology and tools to support your success
• Recognition and rewards for outstanding performance and contributions to the team

Training and Development

As a Customer Experience Specialist, you'll receive comprehensive training and support to ensure your success in this role. Our training program includes:

• 3 weeks of on-site training at our Woodland Park, Colorado location, with hotel accommodations provided
• Ongoing coaching and feedback from experienced team members
• Access to our knowledge base and online resources to support your learning and development
• Opportunities for professional development and career growth within the company

Work Environment and Culture

blithequark is a dynamic and growing company that values innovation, collaboration, and customer-centricity. Our work environment is fast-paced and supportive, with a focus on teamwork and open communication. We're committed to creating a workplace that's inclusive, diverse, and respectful, where everyone feels valued and empowered to succeed.

How to Apply

If you're a motivated and customer-focused professional who's passionate about delivering exceptional service, we invite you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience, qualifications, and interest in this role. We look forward to hearing from you! Apply Now! Apply for this job