Experienced Full Stack Customer Service Representative – Health Insurance Enrollment Support

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a dynamic, fast-paced environment where no two days are the same? If so, we invite you to join blithequark, a leading innovator in the health insurance industry, as a Remote Customer Service Representative. As a key member of our elite team, you will play a vital role in shaping the customer experience and helping individuals navigate the complexities of health insurance enrollment.

About blithequark

At blithequark, we are committed to making finding and enrolling in health insurance simple, intuitive, and accessible to all. With the largest state-based marketplace footprint, our consumer-friendly interface and decision support tools empower millions of consumers across the country to make informed health plan decisions. Our award-winning cloud-based enrollment tools serve state-based exchanges, brokers, insurers, and consumers, providing innovative solutions for eligibility determination, plan selection, and enrollment technology.

Join Our Team

We are seeking highly motivated and dedicated individuals to join our remote customer service team. As a Remote Customer Service Representative, you will be responsible for delivering exceptional customer experiences, managing customer accounts, and providing technical support. If you are a self-driven, success-oriented individual with a passion for customer service, we encourage you to apply.

Key Responsibilities

* Inbound and outbound calls to resolve customer inquiries and concerns

• Deliver the highest level of customer service experience consistently, meeting or exceeding performance metrics
• Manage customer accounts, provide technical support, and troubleshoot issues
• Application data entry and online chat inquiries as assigned
• Interpret and follow defined procedures and policies, exercising creative problem-solving skills
• Flexibility and adaptability to changing projects and updates, with a focus on time and task management
• Extensive self-study, training, and testing are required; eligibility to proceed through training and certifications is dependent upon passing required exams
• Adhere to regulated guidelines for communications via all channels

Essential Qualifications

* Moderate to advanced computer skills, with a high level of comfort learning new technology

• High level of professionalism, with excellent verbal and written communication skills
• Comfortable working from home, with a dedicated, private, and secure workspace
• Self-motivated and success-driven, with a strong work ethic and commitment to excellence
• Ability to commit to full attendance during the 3-week training period and pass required exams

Preferred Experience

* Previous experience in customer support or technical support roles

• Previous experience with Group and/or Individual health insurance, or the Affordable Care Act
• Previous experience in a call center environment
• Familiarity with CRM systems and practices
• Spanish bilingual, a plus

What We Offer

* Paid training and comprehensive onboarding program

• Full-time, seasonal temp-to-permanent roles with opportunities for career growth and advancement
• Performance and attendance-based incentives, in addition to the base pay
• The convenience of working from home, with a collaborative and supportive team environment
• 401K match and individual coverage HRA (ICHRA)
• Paid time off (PTO) and flexible scheduling

Work Environment and Culture

At blithequark, we value diversity, equity, and inclusion, creating a work environment that is welcoming and inclusive for all employees. Our remote team is committed to delivering exceptional customer experiences, and we strive to create a culture of collaboration, innovation, and continuous learning. We offer a range of benefits and perks, including:

• Flexible scheduling and work-from-home options
• Comprehensive training and development programs
• Performance-based incentives and bonuses
• Collaborative and supportive team environment
• Opportunities for career growth and advancement

Compensation and Benefits

* Base pay: $14.50 per hour

• Enhanced rate: $16.00 per hour contingent on weekly attendance and performance
• Spanish bilingual base pay: $15.50 per hour
• Spanish bilingual enhanced rate: $17.00 per hour contingent on weekly attendance and performance
• 401K match and individual coverage HRA (ICHRA)
• Paid time off (PTO) and flexible scheduling

How to Apply

If you are a motivated and dedicated individual with a passion for customer service, we encourage you to apply for this exciting opportunity. Please submit your application through our website, including your resume, cover letter, and any relevant certifications or experience. We look forward to welcoming you to our team! Apply Now! Apply for this job