Experienced Customer Care Agent – Remote Opportunity to Revolutionize the Automotive Aftermarket Industry
At blithequark, we're not just in the car business; we're in the people business. As a leader in automotive preventive maintenance, we continue to invest in our people, processes, and technology to strengthen our ability to efficiently deliver Quick, Easy, Trusted service across all our stores – every day. We're seeking humble, hungry, and smart individuals to join our team and help shape the future of mobility.
A Welcoming Workplace for Diverse Talent
Our highest priority is creating a welcoming workplace with team members from a wide variety of diverse backgrounds and experiences. We believe that a diverse and inclusive workplace is essential to driving innovation and delivering exceptional customer service. If you're looking for a collaborative and flexible work environment that invests in your growth and success, you've come to the right place.
The Opportunity to Make a Difference
As a Customer Care Agent at blithequark, you'll play a critical role in delivering world-class customer service to our customers with issues and inquiries via phone in a high-volume contact center environment. You'll be responsible for:
- Delivering exceptional customer service to customers with issues and inquiries via phone
- Maintaining solid customer relationships by handling customer inquiries and de-escalating customer concerns
- Multi-tasking using proprietary software programs to track and document calls
- Utilizing research skills to troubleshoot customer issues
- Providing proactive communication to internal and external customers via call and email
- Maintaining productive relationships with peers through positive team work
- Working with customers to identify automotive maintenance needs
- Performing other duties as assigned
What You'll Need to Succeed
To excel in this role, you'll need:
- High School diploma or equivalent
- Authorized to work in the US
- At least one year of customer service experience or call center experience
- Strong computer skills, proficient in Excel, Word, Outlook, CRM software
- Excellent communication skills, both verbal and written
- Customer focus and adaptability to different personality types
- Ability to multi-task, set priorities, and manage time effectively
A Comprehensive Benefits Package
At blithequark, we take care of the whole you. Our benefits package includes:
- Incentive opportunity*
* Paid training
- Health insurance plans (medical, dental, vision)
- 401(k)
- Paid vacation and holidays*
* Tuition reimbursement* * Employee Discounts
- A fun work environment and much more!
Target of 5% of eligible base salary earnings. Plan based upon global blithequark financial performance and provides a payout opportunity on an annual fiscal year basis. Terms and conditions apply, and benefits may differ depending on position.
Your Path to blithequark
Join us in revolutionizing the automotive aftermarket industry while enjoying competitive benefits, a supportive work culture, and opportunities for advancement. Apply now and become an integral part of our journey at blithequark.
Equal Employment Opportunities
blithequark provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Accommodations for Applicants with Disabilities
The Company endeavors to make its recruitment process accessible to any and all users. Reasonable accommodations will be provided upon request to applicants with disabilities to facilitate equal opportunity throughout the recruitment and selection process. Please contact Human Resources at 1.833.VVV.Report or email [email protected] to make a request for reasonable accommodation during any aspect of the recruitment and selection process.
How to Apply
Ready to join our team and make a difference? Apply now by clicking the link below: Apply Job!
Employment Type:
FULL_TIME
#LI-Remote
Apply for this job