Experienced Customer Service Associate – Claims Contact Center

Are you passionate about delivering exceptional customer experiences and making a meaningful impact in the lives of others? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? If so, we invite you to join our team at blithequark as a Customer Service Associate in our Claims Contact Center. At blithequark, we're more than just an insurance company – we're a community of people dedicated to helping others in their time of need. Our high-performance culture is built on a foundation of results-driven individuals who are passionate about making a difference. We're committed to the strength of a diverse workforce and dedicated to supporting the well-being of our people through our extensive suite of benefits and employee volunteer programs. As a Customer Service Associate, you'll play a critical role in delivering peace of mind to our customers by providing exceptional service and support in the moments that matter most. You'll be part of a team that's passionate about solving problems, exceeding expectations, and making a lasting impact.

About the Role

As a Customer Service Associate, you'll be responsible for:

• Responding to inbound telephone inquiries in a Claims Contact Center, providing clear and accurate information to customers regarding their claims
• Initiating auto and homeowner claims by obtaining preliminary loss information from agents, insureds, and third parties
• Explaining the claim process to customers and providing status updates on existing claims
• Authorizing services such as roadside assistance and rental cars as needed
• Ensuring all customer interactions are clearly and accurately documented in the claim file
• Maintaining job knowledge through intermittent training and learning, incorporating new information into daily tasks

Requirements

* High school diploma or equivalent required

• Customer service experience preferred
• Strong verbal communication and listening skills
• Proficient in English written and verbal communication skills
• Ability to assume personal responsibility for actions
• Flexibility to work in a fast-paced, dynamic environment
• Strong technical aptitude, including the ability to master multiple windows simultaneously

Work Environment

This role operates in an open office working environment, which may include normal and customary distractions, noise, and interruptions. You'll be required to sit or stand for extended periods of time, up to a full work shift, and occasionally reach overhead and below the knees, including bending, twisting, pulling, and stooping. You'll also be required to move, lift, carry, and place objects and supplies weighing 0-10 pounds without assistance.

Benefits

* Competitive salary commensurate with experience, qualifications, and location

• Bonus opportunity (based on Company and Individual Performance)
• 401(k)
• Medical
• Dental
• Vision
• Health Savings and Flexible Spending Accounts
• Life Insurance
• Paid Time Off
• Paid Parental Leave
• Tuition Assistance

Why Join blithequark?

* We're an award-winning, equal opportunity employer committed to the strength of a diverse workforce

• We offer a comprehensive suite of benefits and employee volunteer programs to support your well-being
• We're passionate about making a difference in the lives of others and committed to delivering exceptional customer experiences
• We offer career growth opportunities and learning benefits to help you achieve your goals
• We're a dynamic and fast-paced environment where no two days are ever the same

How to Apply

If you're passionate about delivering exceptional customer experiences and making a meaningful impact in the lives of others, we invite you to apply for this exciting opportunity. Please submit your application promptly, as we typically close open positions within 8 to 21 days after posting.

Equal Opportunity Employer

blithequark is an equal opportunity employer and does not discriminate in any employer/employee relations based on race, color, religion, gender, sexual orientation, gender expression, genetic information, national origin, age, disability, marital status, military and veteran's status, or any other basis protected by applicable discrimination laws.

Learn More

Want to learn more about our culture and opportunities? Check out www.blithequark.com/careers/corporate and be sure to follow us on Instagram, LinkedIn, and TikTok. Apply Job! Apply for this job